Author: Stephen

If you get the following error is the Tradebox ISSUES Log, the Sage Data Service is unavailable and therefore Tradebox cannot connect to Sage 50 Accounts: Tradebox was unable to connect to the Sage dataset at this time for the following reason: Unable to connect to the Sage Data Service. To resolve the “Unable to […]

In some circumstances, an order may download into Tradebox with a blank payment method. Typically this is because 3rd party modules that are involved in the creation of an order don’t populate the payment method field. The impact of this is that an order in Tradebox can be placed in Query for ‘payment method mapping‘ […]

From Tradebox Version 2.0.260922.0, there are 3 logs within the Tradebox application that are designed to provide insight into what the software is doing and what problems it may have encountered. These logs are called: Each of these logs is accessible by clicking on the log title in the top right-hand corner of the software:  […]

This article is designed to fully uninstall and remove all aspects of Tradebox, including the program, database, data folder, program files and registry entries. If you wish to reinstall Tradebox and restore the Tradebox database, you MUST have a Tradebox backup. Only follow this is article if guided to by Tradebox support. Fully Close Tradebox […]

Tradebox is primarily designed for UK businesses using the UK version of Sage 50 Accounts. However, because the Irish version of Sage 50 Accounts is identical, and Irish taxation rule are very similar to the UK, Tradebox can be used with Sage 50 (IRE) with the following caveats. Currency The base currency in Tradebox is […]

To use the Amazon integration within Tradebox One, your business must comply with Amazon’s global Data Protection Policy (DPP). Because Tradebox is a local Windows desktop application, Amazon data is stored securely on your own hardware rather than our servers. To satisfy Amazon’s strict compliance audits, your IT administrator or partner must ensure that every […]

When opening Tradebox you receive the following error: “No JSON content found and type ‘Tradebox.connector.wolfAPI.errorResponse’ is not nullable. Path “”, line 0, position 0“, This means Tradebox is making an outbound call to the Tradebox licencing API service on start up, but instead of receiving a valid response it is getting nothing at all (an […]

Helpdesk Overview 1. Welcome to the New Tradebox Helpdesk and Online User Account. 2. The new Tradebox Helpdesk is powered by Tally, a bespoke AI created uniquely for Tradebox. Tally’s guidance is based on every support ticket answered by Tradebox over the last 5 years and every article created by Tradebox over the last 20 […]

Please use the following checklist to resolve stock levels not uploading from Sage 50 Accounts.   1. Check the connection to Sage within the Sales Channel. If Tradebox has become disconnected from Sage 50, stock levels cannot be retrieved. Make sure you have the 32-Bit edition of the SDO installed for the specific version of […]