Category: FAQ’s, News & About Us

Helpdesk Overview 1. Welcome to the New Tradebox Helpdesk and Online User Account. 2. The new Tradebox Helpdesk is powered by Tally, a bespoke AI created uniquely for Tradebox. Tally’s guidance is based on every support ticket answered by Tradebox over the last 5 years and every article created by Tradebox over the last 20 […]

Sage UK recently announced an Early Adopters Program (EAP) for a hosted version of Sage 50 Cloud Accounts. Our understanding is that Sage 50 Cloud will be hosted on an Azure platform by Sage UK and will be accessible via a web browser. This will remove issues with networking, permissions and connection issues caused by […]

Tradebox offer paid resource to create and configure channels in your Tradebox software. This includes integrating the channel with your accounts software. The paid session is for a maximum of 1 hour.   This service is for existing users only. New users who are looking to have Tradebox installed and configured, including training, should book […]

Tradebox offer paid installation or upgrade service for existing customers to upgrade their existing installation of Tradebox or relocate Tradebox onto a new PC.   This service does NOT include networking or the addition of any new channels.   You can book a paid installation/upgrade session at, https://calendly.com/tradebox/tradebox-installation.    We will send you a TeamViewer […]

Tradebox offer paid onboarding to assist prospective customers to install and configure the Tradebox software. This is also an excellent opportunity to provide some training in how to navigate the software. You can book an onboarding session at, https://calendly.com/tradebox/tradebox-onboarding.  We will send you a TeamViewer link prior to the onboarding that allows you to provide […]

With effect from 1st April 2025 Tradebox pricing plans are changing. The new prices for each licence plan will be as follows:   12 Month Licences Plan No of Channels New Rate (ex VAT) Equivalent Increase per month (ex VAT) Starter 1 £750.00 £6.25 Standard 5 £1,000.00 £8.33 Pro 10 £1,400.00 £11.67 Unlimited Unlimited £2,000.00 […]

Subscribing to Tradebox creates an automatically recurring payment for your chosen Tradebox licence. You only need to do this when first subscribing to Tradebox or if you have cancelled your existing licence. To do this: Go to the Tradebox home page and click on Pricing. Then choose either a 12 month or 1 month licence. […]

  1. What does Tradebox do? Tradebox automates your ecommerce accounting by linking your sales platforms (eBay, Amazon, websites etc) to your accounts software (Xero or Sage 50) allowing users to create accounting entries for their online sales. Tradebox can create individual invoices for each unique online order or you can create batch invoices for […]

In version 2.0.231004.0 of Tradebox, released 05/10/2023, we have added a new setting to EKM channels which may affect your VAT calculations. Previously, Tradebox assumed that users would have the same tax settings on EKM for both product prices and carriage amounts. However, as EKM allows different tax rates to be set for products and […]