Category: Knowledge Base

This article is designed to fully uninstall and remove all aspects of Tradebox, including the program, database, data folder, program files and registry entries. If you wish to reinstall Tradebox and restore the Tradebox database, you MUST have a Tradebox backup. Only follow this is article if guided to by Tradebox support. Fully Close Tradebox […]

When opening Tradebox you receive the following error: “No JSON content found and type ‘Tradebox.connector.wolfAPI.errorResponse’ is not nullable. Path “”, line 0, position 0“, This means Tradebox is making an outbound call to the Tradebox licencing API service on start up, but instead of receiving a valid response it is getting nothing at all (an […]

Please use the following checklist to resolve stock levels not uploading from Sage 50 Accounts.   1. Check the connection to Sage within the Sales Channel. If Tradebox has become disconnected from Sage 50, stock levels cannot be retrieved. Make sure you have the 32-Bit edition of the SDO installed for the specific version of […]

This article explains how to configure the import of orders into Tradebox based on the order date. This configuration is typically used to stop orders importing into Tradebox when moving channels or accounting systems.   The import of orders into a specified channel can be controlled in the channel configuration. To access a channel’s configuration, […]

The following article describes how to add a new software user to your Tradebox account.   Navigate to https://portal.tradebox.co.uk/Account/Login and log into your Account. Or, in Tradebox, click on Support and choose Manage Users. In the left hand tool bar choose USERS. Click on the green add button Fill in the form with the new […]

There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you’re connecting to. Order downloads can also be specific to Sales Channels. Please click on the Sales Channel you are missing orders from in Tradebox:   Amazon eBay Shopify WooCommerce Magento BigCommerce EKM Linnworks CSV File Import

Before installing Tradebox for the first time, we highly recommend ensuring your operating system has been updated, all outstanding Windows Updates have been installed and the PC is rebooted before Tradebox is installed.   In the unlikely event that Tradebox fails to fully install correctly, you may get a pop up box with the following […]

To ensure your operating system is up to date,  enable automatic updates in your settings and manually check for updates regularly . For Windows, go to  Settings > Update & Security > Windows Update  and click "Check for updates".    Here is how to ensure your Windows operating system remains updated:   Check for Updates: Click […]

The following platforms require a Channel ID (also known as an Item ID or Product ID) or Listed Flag, in addition to a SKU, for product mapping: eBay (Item ID) Shopify (Product ID) BigCommerce (Product ID) WooCommerce (Product ID) Amazon (Listed Yes/No flag) To check that the SKU you wish to upload stock levels for […]

  When the Tradebox Service is engaged with a specific channel, a tick will appear in the very last column of the Sales Channel List to indicate that the Service is engaged with this channel. This means that the Tradebox Service is running tasks for this channel, like downloading orders or posting the orders to […]