Category: PCs and Networks

Before installing Tradebox for the first time, we highly recommend ensuring your operating system has been updated, all outstanding Windows Updates have been installed and the PC is rebooted before Tradebox is installed.   In the unlikely event that Tradebox fails to fully install correctly, you may get a pop up box with the following […]

To ensure your operating system is up to date,  enable automatic updates in your settings and manually check for updates regularly . For Windows, go to  Settings > Update & Security > Windows Update  and click "Check for updates".    Here is how to ensure your Windows operating system remains updated:   Check for Updates: Click […]

When Microsoft Edge warns “Make sure you trust this file before opening it“, it’s a safety prompt for less common downloads; you must click the three dots next to the file in the download bar and select “Keep“, then “Show more” and “Keep anyway” to finish downloading   To Allow the Download (One-Time)   Download the […]

A UNC (Universal Naming Convention) path is the direct network address of a shared resource, while a mapped drive is a local drive letter assigned to that same network resource for user convenience. A mapped drive is essentially a shortcut to a UNC path.   Where using Tradebox, we would always recommend using a UNC […]

First of all, go to services.msc and check that the SQL Server Browser service is enabled and running. If it’s disabled, right click it and change Start up type to Automatic. Click Apply then ok, then right click the service in the list and choose Start.    SQL Server Firewall Rule (applies to the SQL […]

  If you have an issue uninstalling Tradebox you may be presented with a pop up Windows Installer prompt box stating that, “The feature you are trying to use is on a network resource that is unavailable.”     Microsoft issue that can be resolved by following the steps in the following Microsoft help article; […]

This article explains how to: install Tradebox V2.0 and network it on a clean* client PC, or Network an existing installation of Tradebox V2.0 on a client PC *Clean client PC is a PC that has no installation of Tradebox One and has no Tradebox Program Folder or Tradebox Data Folder.   Sharing the Data […]

Recommended PC Specification Whilst Tradebox One is not particularly resource heavy to install and get running, the spec of your PC will have a very real impact on the speed of operations, especially as the number of orders in the database increases over time. If you’re setting up a lot of sales channels or have […]

This article gives steps to relocate Tradebox from one PC to another. If you are intending to install Tradebox on more than one machine, please see our Networking Tradebox One article for guidance.    1. On the original PC, open Tradebox up and go to Configuration > Data Service. At the bottom of this page there is a […]

It has been known for anti-virus software to interfere with other programs on your PC and prevent them from working correctly. Excluding Tradebox from your AV scans will prevent these issues and help to optimise the program’s performance.  All AV systems deal with exclusions/exceptions in different ways, so to get specific instructions please speak to your local IT […]