Tradebox Tradebox Helpdesk

Latest version of Tradebox is V2.0.260922.0 published on 22/09/2026

Helpdesk archive

Category: Products & Stock Uploads

Sage 50 Stock Levels not Uploading Checklist

Please use the following checklist to resolve stock levels not uploading from Sage 50 Accounts.   1. Check the connection to Sage within the Sales Channel. If Tradebox has become disconnected from Sage 50, stock levels cannot be retrieved. Make sure you have the 32-Bit edition of the SDO installed for the specific version of […]

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Checking Product Mapping has a Channel ID or Listed Flag

The following platforms require a Channel ID (also known as an Item ID or Product ID) or Listed Flag, in addition to a SKU, for product mapping: eBay (Item ID) Shopify (Product ID) BigCommerce (Product ID) WooCommerce (Product ID) Amazon (Listed Yes/No flag) To check that the SKU you wish to upload stock levels for […]

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Manually importing products from Sage 50 Accounts into Tradebox

To import products manually from Sage 50 Accounts into Tradebox: Go to the Products section in Tradebox. Click on the Actions drop down button. Select Import Products.     4. From the Source drop down menu choose Accounts.  5. If you want to update any existing product records in Tradebox with any changes made to […]

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Resetting Last Quantity Upload

Tradebox can be configured to upload stock levels to specific sales channels. This automation works by only uploading stock levels that have changed since the last upload. However, sometimes it may be necessary to reset the “Last Quantity Upload” field to force Tradebox to pass the stock level to the sales channel again. This may […]

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Product Tax Codes by Country

When selling abroad, there may be situations where products that you sell require a VAT treatment other than the standard rate for that country. For example, if you are selling children’s clothes to the EU, they may be zero or reduced rate within a specific country. In order for Tradebox to determine the tax rate […]

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Stock Upload is not Uploading Correct Quantity

Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors within Tradebox that need to be in place before upload can take place successfully, and there are many different options that allow you to treat […]

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Stock Upload Failing for Specific Product(s)

Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors within Tradebox that need to be in place before upload can take place successfully, and there are many different options that allow you to treat […]

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No Stock Upload Taking Place for One or All Channels

Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors within Tradebox that need to be in place before upload can take place successfully, and there are many different options that allow you to treat […]

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Adding Channel IDs or Listed Flags to Product Mappings

Most online platforms that Tradebox integrate with allow the software to map the Tradebox SKU to the online Marketplace SKU for the purposes of matching corresponding products together and enabling stock levels to be amended. The following channels have an additional Item ID or Product ID that Tradebox needs to obtain to allow this function […]

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Create product records in Tradebox

If you’ve chosen Tradebox as your stock control system, there are a few ways of building your product list. All of these methods are equally effective, and none is really any quicker than the others. If you’ve got your product lists set up in different systems and aren’t sure where to import from, consider: Generally […]

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