Category: The Tradebox Service & Logs

From Tradebox Version 2.0.260922.0, there are 3 logs within the Tradebox application that are designed to provide insight into what the software is doing and what problems it may have encountered. These logs are called: Each of these logs is accessible by clicking on the log title in the top right-hand corner of the software:  […]

  When the Tradebox Service is engaged with a specific channel, a tick will appear in the very last column of the Sales Channel List to indicate that the Service is engaged with this channel. This means that the Tradebox Service is running tasks for this channel, like downloading orders or posting the orders to […]

To find which PC runs the Tradebox Data Service, click on the Support link in the top right of your Tradebox program. This will show you the support page which will show you the Computer Name of the PC that runs the Tradebox Service (Service PC) and also the Computer Name of the PC that […]

  If you are experiencing a problem with Tradebox, 99 times out of 100 the answer will be recorded in the ISSUES log. To access this log: Click on LOGS Click on the ISSUES tab Scroll through the SYNCHRONISATION ISSUES screen   The Synchronisation Issues screen is date/time stamped and records any issues Tradebox encounters. […]

Clicking Logs in the top right of the program takes you to the logging pages where Tradebox records its processes and any errors it has encountered. The logs are read top to bottom, with the most recent information at the bottom.  These logs provide valuable insight about what your Tradebox is doing at any given […]

The Tradebox Data Service is designed to be running any time the main Tradebox user interface (UI) is open. For details on how the data service works, and especially if you run Tradebox on more than one PC or with data held on a file server, you should familiarise yourself with our guide to the Data […]

Sometimes the Tradebox Service can become disabled. This article explains how to restart the Tradebox Service.  

When you first install Tradebox, you will choose which PC you want the Tradebox Data Service to run on, but as time goes on you may wish to change this.  This involves simply unticking the Run on this Machine box in Configuration -> Data Service on your current service PC and either accepting the prompt […]

One of the most integral parts of Tradebox One is a secondary application which runs from your Windows System Tray: the Tradebox Data Service.  The data service controls a core loop of functions within Tradebox One. This keeps the main UI (user interface) free for you to use and manage your orders. The loop takes as […]