Category: Troubleshooting

This article is designed to fully uninstall and remove all aspects of Tradebox, including the program, database, data folder, program files and registry entries. If you wish to reinstall Tradebox and restore the Tradebox database, you MUST have a Tradebox backup. Only follow this is article if guided to by Tradebox support. Fully Close Tradebox […]

When opening Tradebox you receive the following error: “No JSON content found and type ‘Tradebox.connector.wolfAPI.errorResponse’ is not nullable. Path “”, line 0, position 0“, This means Tradebox is making an outbound call to the Tradebox licencing API service on start up, but instead of receiving a valid response it is getting nothing at all (an […]

If you have elected to create individual customer records in your accounts software for each unique buyer, you may wish to ensure that orders downloaded by Tradebox are allocated to existing customer accounts. This is common with B2B sellers who have existing customers with a sales history. There are 2 options in Tradebox for this; […]

If you are fortunate enough to experience high volumes of orders, you may wish to look at reducing the number of entries you are creating in your accounts software. The following article discusses the options you have in Tradebox.   Customer Creation If you have configured Tradebox to create individual invoices in your accounts software, […]

In 99% of support issues, the answer can be found in the ISSUES LOG in the Tradebox software. Even if you still need assistance to resolve the issue, relaying the relevant entries in the Issues Log will help identify and resolve the issue much more quickly. If you need support, please click on the CONTACT […]

The below guidance refers to an API connection to a Magento v1 store.   When setting up a new Magento channel in Tradebox One or using an existing channel, you may receive a connection error from Magento. Tradebox will always surface these errors exactly as they are returned from Magento’s API. These errors are generic […]

Tradebox can download fees for Amazon and eBay channels and post those into your accounts packages. Tradebox will only ever post a fee to your accounts once, but there are some situations where you may need to force fees to be posted a second time, for example if you’ve restored an earlier backup into your […]

Tradebox One can import the following fees: Amazon Fees (Merchant and FBA) eBay Fees This requires a direct connection to the marketplace, so using Tradebox to connect to a third-party interim system such as Linnworks does not allow fees to be downloaded. FAQ What can I do with the fees? You can view their amounts […]

Tradebox can connect to a wide range of marketplaces and web platforms. It does this in a couple of different ways, depending on the marketplace. API Connections API (Application Programming Interface) connections use tools that are made available by the marketplace. Amazon’s API, for example, allows other software developers to connect to the ‘back end’ […]