Category: Your Tradebox System

This article explains how to configure the import of orders into Tradebox based on the order date. This configuration is typically used to stop orders importing into Tradebox when moving channels or accounting systems.   The import of orders into a specified channel can be controlled in the channel configuration. To access a channel’s configuration, […]

The following article describes how to add a new software user to your Tradebox account.   Navigate to https://portal.tradebox.co.uk/Account/Login and log into your Account. Or, in Tradebox, click on Support and choose Manage Users. In the left hand tool bar choose USERS. Click on the green add button Fill in the form with the new […]

  In some circumstances, sometimes after you have upgraded Tradebox, the program may fail to open. Typically, after clicking on the program shortcut, the splash screen opens and says, “Connecting to database” then disappears.   Looking in the Issues Log, you may see an entry that says:   “The Tradebox Service was unable to connect […]

In Tradebox, you have the option to import contact records into Tradebox from a file. This is useful if you have customers who are tax exempt or otherwise need a specific tax code for reasons other than their location (EU and ROW customers are handled automatically through settings elsewhere. Please see here for further information.) […]

How VAT on EU orders has changed With effect from 01/07/2021 the responsibility for calculating, collecting, and remitting VAT on EU orders changed. This is based on a number of factors including the platform the order is sold on and the total value of the order. Generally, for sellers in England, Scotland and Wales, this […]

  From 1st July 2021 new rules come into effect on how (and who) calculates, collects and remits VAT on orders that are shipped to the EU. These rules differ depending on whether you are selling into the EU via an Online Marketplace (like eBay or Amazon) or whether you are selling directly into the […]

Tradebox periodically release version upgrades to our software to address compatibility issues with third party updates (such as Sage 50 version upgrades or Microsoft operating systems), to provide new features in the software and to address reported issues on how the software operates (bug fixes). This document outlines our approach on how we address the […]

Registration When you use Tradebox One for the first time you will be presented with the following logon screen prompting you to enter your logon email and password address:     These logon details are referenced against your user account stored online in the Tradebox Customer Portal. If you haven’t registered you can do so […]

The Tradebox user portal, https://portal.tradebox.co.uk/Account/Login, allows customers to register and maintain a list of users who have access to their own Tradebox software. By default the initial email registration will be the administrator of the account.  The Tradebox User Portal holds the licence type associated with each account: Starter – single channel Standard – up to 5 […]

If you have been using Tradebox as a non-VAT registered business and are now becoming VAT registered, there are a number of changes you’ll be required to make in Tradebox to ensure it deals with tax correctly going forward. If you are becoming VAT registered in a country other than the UK, click here for […]