Category: Sales Channels & Accounts Software

Tradebox is primarily designed for UK businesses using the UK version of Sage 50 Accounts. However, because the Irish version of Sage 50 Accounts is identical, and Irish taxation rule are very similar to the UK, Tradebox can be used with Sage 50 (IRE) with the following caveats. Currency The base currency in Tradebox is […]

To use the Amazon integration within Tradebox One, your business must comply with Amazon’s global Data Protection Policy (DPP). Because Tradebox is a local Windows desktop application, Amazon data is stored securely on your own hardware rather than our servers. To satisfy Amazon’s strict compliance audits, your IT administrator or partner must ensure that every […]

When connecting Tradebox to Xero for the first time, you may experience the following error message: Xero OAuth call back failure An unhandled exception occurred while processing the request. Exception: invalid_grant Xero.NetStandard.OAuth2.Client.XeroClient.RequestAccessTokenAsync(string code) This can happen if the email you use to log into Tradebox is not identical to the email that you are logged […]

“The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes“   The above error occurs on posting an invoice to Xero, where the contact record in Xero, the invoice is being posted to, has either been archived or merged with another contact record. […]

Auto matching allows you to automatically allocate each buyer on an order to: An existing customer record in Sage 50, OR Create a new customer record in Sage 50. Each time Tradebox downloads a new order, it can search through your existing Sage 50 accounts and look for a matching customer. This is based on: […]

In Sage 50 Accounts, the official guidance for the Customer Account Reference field (up to 8 characters) is to use alphanumeric characters only (letters A-Z and numbers 0-9). While the software may technically allow you to type or paste certain symbols into the field, doing so is highly discouraged because they are considered “illegal characters” […]

  If used, Global Postings will override ALL other settings including information normally taken from the product record. Sage’s Global Details section is designed to bounce all item lines on an invoice or sales order down to a single transaction when it’s updated to ledgers; if you’re happy for each item on a 30-line order to be processed using […]

  SDO Installation Instructions 1. Open Sage 50 Accounts. Go to Help > About and under Program Details, see if you have the 64-bit edition installed. Take a note of your Sage Version number, e.g. 34.0.23.0. Then close the Sage 50 Accounts program. 2.On your PC, open Control Panel > Programs and Features and find […]

The following article describes the principle download criteria for Shopify orders:     1. The Shopify Channel has a status of Active and the download option is turned on.   2. The ‘Ignore Orders Dated Prior To‘ setting allows the required orders to be downloaded.   3. The ‘Days to Download‘ setting is configured to […]