Category: Amazon

To use the Amazon integration within Tradebox One, your business must comply with Amazon’s global Data Protection Policy (DPP). Because Tradebox is a local Windows desktop application, Amazon data is stored securely on your own hardware rather than our servers. To satisfy Amazon’s strict compliance audits, your IT administrator or partner must ensure that every […]

Stock level upload time to Amazon Merchant accounts can be drastically reduced by updating the Amazon Product Mapping table in Tradebox with the products that are actually listed on Amazon. Doing this means that Tradebox only attempts to upload stock levels to Amazon that are actually listed on Amazon, rather than all SKU’s listed in […]

Please use the following checklist to resolve missing Amazon orders from Tradebox. This checklist is specifically for Amazon orders that have not downloaded into Tradebox.     1. Click on Logs to see if the Tradebox Service is active and running. Then check the ISSUES log to see if there are any entries that relate […]

The Amazon token is a secure link that allows Tradebox to communicate with your Amazon account. This token automatically expires as a security precaution after one year by default, but can also expire if the user removes the application or the application itself expires.   To refresh the token do the following:       […]

How VAT on EU orders has changed From 01/07/2021 online marketplaces (OMP) became responsible for calculating, collecting, and remitting VAT on most EU orders placed on their platforms. There are exceptions for B2B orders and in other circumstances. All orders that qualify for VAT collection by Amazon  have a Tax Collection Model that equals  Marketplace […]

When Tradebox downloads orders from Amazon, it stores the date and time of its last download and only checks back to that point in time to see if any orders have been placed or updated since then. This is designed to cut down on the time it takes to download orders from Amazon.   However, […]

The Amazon Settlement Report Flat File V2 contains details of orders, promotions, refunds, fees and other transactions for your Amazon account for a given 2 week period, including the amount of money (or settlement) they owe the seller after deductions. Tradebox can read this file and extract from it fees associated with each order and […]

  Recently Amazon updated their privacy policy concerning how they handle personally Identifiable Information (PII). This policy has now been extended to affect all Amazon integrators like Tradebox. In order to stay compliant, Amazon require Tradebox to remove all PII from Amazon orders stored in the Tradebox program 30 days after the order was marked […]

If you are signed up to the Amazon VAT Calculation Service (VCS) you can obtain reports containing detailed VAT calculation information for buyer shipments, returns, and refunds on all Amazon European marketplaces. These are available from within Amazon Seller Central and can be obtained by selecting Reports > Tax Document Library and then selecting the Amazon VAT Calculation tab. There are […]

A question we’re often asked is why Tradebox populates a carriage figure on Amazon FBA orders when this money is not received by the seller as Amazon do the shipping.  The reason for this is that the Tradebox order and invoice must reflect the entire amount that the customer paid. When Amazon produce the settlement […]