Category: BigCommerce

Orders that are placed on BigCommerce can be allocated to Customer Groups on the BigCommerce website. Tradebox allows you to place a download filter on orders from chosen customer groups. This would allow users to create a BigCommerce channel in Tradebox to exclusively download orders that belonged to a RETAIL customer group and another channel […]

Please use the following checklist to resolve Sage 50 stock levels not uploading to your BigCommerce webstore, via Tradebox.   Check the ISSUES log for any entries that relate to the stock upload OR any connection issues to Sage 50. Are stock quantities being tracked for the product(s) on BigCommerce?  Go to the Channels list and check […]

Please use the following checklist to resolve missing BigCommerce orders from Tradebox. This checklist is specifically for BigCommerce orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]