Category: CSV File Import

If you have CSV File import channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy between the total that it has calculated based on the item lines and carriage values it’s been given, and the order total stated in […]

Please use the following checklist to resolve missing Orders in Tradebox that are imported via a CSV file. This checklist is specifically for CSV orders that have not imported into Tradebox.   1. Clear all filters on the Orders List and change the configuration on the User Interface to ensure that the Order List is showing ALL orders from […]

Tradebox reads orders from files that present one item per line, using the Channel Order Number to identify where the lines for each order start and end. This means that for multi-line orders, Tradebox can read shipping in two different ways. If a customer orders two items from you where shipping of £14.99 and £4.99 respectively would […]

All of our set up guides for channels that use a CSV file mention that the file can be automated to an FTP. Here’s a quick guide to what an FTP is and what it can do to help you automate Tradebox. File Transfer Protocol, or FTP, is a method of transferring files from one […]

CSV Channel Uploads Where you’ve got a sales channel that imports from CSV, Tradebox can’t upload directly to the marketplace. Many marketplaces can implement an update of stock levels from a CSV, so if you enable upload on this channel Tradebox will create a CSV file containing the online SKU and stock quantity, and output this either to […]