Category: eBay

Please use the following checklist to resolve missing eBay orders from Tradebox. This checklist is specifically for eBay orders that have not downloaded into Tradebox.   1. Click on Logs to see if the Tradebox Service is active and running. Then check the ISSUES log to see if there are any entries that relate to […]

Ebay orders can sometimes end up with a status of query, giving the reason ‘total paid from eBay does not match Tradebox order total’, which appears within the query order as shown below: If this occurs on an order that is being shipped to the USA, Norway, Australia or New Zealand, then it is likely […]

If you have an eBay channel set up in Tradebox, you can download your eBay fees as a monthly lump sum, or managed payment fees pertaining to specific orders as individual transactions. Click here for a general overview of fees and related FAQ’s. Setting up to download eBay fees The option to download eBay fees […]

The following article will  guide you through renewing your eBay token after it expires.   The eBay token expiring is a very common issue that will, at some point, affect all Tradebox users who have an eBay channel set up. Roughly every 18 months, eBay revoke the authorisation that allows Tradebox to access your eBay […]