Category: EKM

Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox.   1. Check if the EKM Token has expired and, if so, renew the EKM token.   2. Are there any recent entries in the ISSUES log that relate to […]

The EKM token is a secure link that allows Tradebox to communicate with your EKM website.  If the token expires it can be refreshed by doing the following:       7. Go back to Tradebox, open the EKM channel, select and delete the existing token and the paste the new token into the box. […]

To import products from EKM into Tradebox, you first of all need to export a file of products from your EKM site. This option is only available if you are using Tradebox stock control. If you’re using Accounts Software stock control in Tradebox, you should import your product records from Sage or Xero instead. To […]