Category: Magento (Adobe)

Orders that are placed on Magento can be allocated to Customer Groups on the Magento website. Tradebox allows you to place a download filter on orders from chosen customer groups. This would allow users to create a Magento channel in Tradebox to exclusively download orders that belonged to a RETAIL customer group and another channel […]

Please use the following checklist to resolve missing Magento orders from Tradebox. This checklist is specifically for Magento orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

When connecting Tradebox to Magento 2 for the first time, you may encounter an error message on attempting to connect. Most of the errors that we have come across to date are due to configuration issues with your site or third party plugins blocking Tradebox from accessing your site’s API. Below are some of the […]

If you have either a Magento channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy between the total that it has calculated based on the item lines and carriage values it’s been given, and the order total as provided […]