Hard Uninstall of Tradebox and Tradebox SQL Database

This article is designed to fully uninstall and remove all aspects of Tradebox, including the program, database, data folder, program files and registry entries. If you wish to reinstall Tradebox and restore the Tradebox database, you MUST have a Tradebox backup. Only follow this is article if guided to by Tradebox support.

Fully Close Tradebox

1. Open Task Manager
2. Close Tradebox.exe from the APPS section. In the Background Processes, close Tradebox_Service.exe and Tradebox_Application_Service.exe.

Uninstall the Tradebox Program

1. In Control Panel > Programs and Features, select Tradebox and choose uninstall.
2. Go to C:Program Files (x86) and ensure that the Tradebox folder has been removed. If it has not, delete the Tradebox folder.
3. Go to C:ProgramData and delete the Tradebox One folder.

Uninstall Microsoft SQL Server (2019) – Tradebox Instance

In Control Panel > Programs and Features, select Microsoft SQL Server (2019) 64-bit and choose uninstall. During the SQL uninstall, only select the Tradebox Instance.

Delete Tradebox Registry Entries

1. Open RegEdit. You can find this by typing “RegEdit” into the search bar of your PC.
2. Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Tradebox, right click on the Tradebox folder and delete.

Reboot the PC.

When the PC reboots, ensure that all outstanding Windows Updates have been installed.

Reboot the PC again

Install Tradebox from new.

During the installation, you may be asked if you wish to overwrite the existing Tradebox SQL database. Say yes to this.

If Tradebox fails to install, go to C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log and take a copy of the Summary.TXT file to pass to Tradebox support.