Please use the following checklist to resolve Sage 50 stock levels not uploading to your BigCommerce webstore, via Tradebox.
- Check the ISSUES log for any entries that relate to the stock upload OR any connection issues to Sage 50.
- Are stock quantities being tracked for the product(s) on BigCommerce?
- Go to the Channels list and check that the BigCommerce sales channel is ACTIVE and has the UPLOAD option is ticked.
- Check that the SKU you wish to upload stock levels for has a CHANNEL ID.
- Ensure you are on the latest version of Tradebox. If not upgrade to the latest version.
- Manually import/update product records from Sage 50.
- Reset the Last Quantity Upload for the SKU(s) that are having the issue. Then allow the upload to run.
- Check the PROCESS LOG to see if the SKU was uploaded. Check the ISSUES LOG to see if there were any problems during the upload.
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