Installing the compatible version of the Sage Data Objects (SDO)

Tradebox (and all 3rd party apps) connect with Sage 50 Accounts via the SDO - Sage Data Objects.  This is the built-in desktop connector (provided by Sage) that installs with Sage 50 Accounts and allows 3rd party applications, like Tradebox, to read and write data into Sage 50.

All version of Sage 50 Accounts, from version 30 onwards, have been available in 64-bit, which are generally faster and more capable than 32-bit applications and access significantly more memory (up to 16 exabytes versus 4GB). If you have use Sage 50 Accounts from V30 onwards, chances are that you will have the 64-bit edition installed. This 'may' result in Tradebox becoming disconnected from Sage 50 Accounts because of a compatibility issue with the 64-bit SDO. 

The solution, is to download and install the compatible 32-bit  edition of the SDO that matches your Sage 50 Accounts version (30.1, 31.1, 32.0, 32.1 etc). You can download the 32-bit SDO from this Sage help article; https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=201224120012523.

To get started, open Control Panel > Programs and Features on your PC and have a look for your Sage 50 Accounts entry. If you already have the 32-bit edition of the SDO installed, it will be alongside the Sage 50 Accounts entry. The name of the SDO entry will be Sage 50 Accounts SDO x86. The x86 denotes the 32-bit edition.

Do the version numbers match?

If the 32-bit edition of the SDO is in the program list and the version number does NOT match the Sage 50 Accounts version number, the SDO will need uninstalling and the 32-bit SDO with the matching version number installing. 

If the SDO entry is not in the list at all, then the matching 32-bit SDO version will need installing. 

The following step-by-step instructions will assist you to do this.

SDO Installation Instructions

1. Open Sage 50 Accounts. Go to Help > About and under Program Details, see if you have the 64-bit edition installed. Take a note of your Sage Version number, e.g. 31.1.462.0. Then close the Sage 50 Accounts program.
2. On your PC, open Control Panel > Programs and Features and find the entry for Sage 50 Accounts
3. Check to see if the SDO Program is also installed (Sage 50 Accounts SDO x86)
4. If it is installed, does the SDO version number exactly match the Sage 50 Accounts version number? If not, uninstall the SDO program.
5. Go to the Sage help article; https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=201224120012523
6. Find your matching 32-bit SDO. These will be listed to 1 decimal place. So if you have Sage 50 Accounts V31.1.462.0 you will need the 32-bit SDO V31.1. If you have upgraded Sage 50 From V32.0 to V32.1 you will need he 32-bit SDO V32.1. Download this file.
7. After the download is complete, browse into the Zip file and double click the x86 Folder. Then run the Windows Installer Package File Type called Sage50Accounts_SDO.
8. Once installed, open Control Panel > Programs and Features and find the entry for Sage 50 Accounts SDO x86. This should have the exact same version number as the Sage 50 Accounts SDO x86.
9. Open Tradebox, go to the channel List and double click on a channel.
10. Go to the SAGE 50 Tab.
11. If this opens on the CONNECTION tab, select your Sage company from the drop down list and then choose Connect.
12. Then save.