Sales Channels & Accounts Software

Amazon

• Improving performance and reducing time taken for Amazon stock upload
• Amazon Orders not downloading into Tradebox
• Refreshing the Amazon Token
• Resetting the Amazon Last Sync Start Date
• Amazon Settlement Reports
• Amazon Orders - Personally Identifiable Information (PII)

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eBay

• eBay Orders not downloading into Tradebox
• eBay Token Expired
• Fees - Handling eBay Fees
• Query Orders - Total Paid from eBay does not match Tradebox order total

Shopify

• Shopify Orders not downloading into Tradebox
• Stock Levels not uploading to Shopify from Sage 50 Accounts
• Shopify Order Sources
• Shopify Order Tags
• Shopify Discounts
• US Taxes - Delivered Duty Paid (DDP) - Shopify

WooCommerce

• WooCommerce Orders not downloading into Tradebox
• Stock Levels not uploading to WooCommerce from Sage 50 Accounts
• Accounting for WooCommerce B2B Orders

Magento (Adobe)

• Adjustments - Adjusting Orders with Discrepancies on Magento channels
• Magento 2 Connection Errors

EKM

• Refreshing the EKM Token
• EKM Orders not downloading into Tradebox
• Retrieving the EKM Product Import File

CSV File Import

• CSV Orders not Importing into Tradebox
• CSV - How is Shipping Cost Calculated in CSV Channels?
• Adjustment - Adjusting Orders with Discrepancies on CSV orders
• What is an FTP?
• Uploading Stock Levels via a CSV Channel

Sage 50 Accounts

• Orders not posting to Sage 50 Accounts Checklist
• Checking the connection to Sage 50 Accounts
• Tradebox cannot connect to Sage after upgrading the Sage 50 Accounts Program
• New Products not Importing from Sage 50
• Upgrading Sage 50 - Potential Issues and Required Changes
• Manually matching buyers to existing customer accounts in Sage 50

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Xero Accounts

• Switching from Xero demo to live company
• Individual vs. Generic Xero Contacts in Tradebox One
• Exporting the Xero contact list
• Importing Product Records from Xero
• Orders not posting to Xero