Stephen Bales
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Onboarding Guide
Tradebox offer paid onboarding to assist prospective customers to install and configure the Tradebox software. This is also an excellent opportunity to provide some training in how to navigate the ...
Subscribe to the Tradebox Helpdesk and stay informed!
The best way to stay informed of changes to the Tradebox software is to subscribe to the "What's New" article; https://help.tradebox.co.uk/hc/en-gb/sections/115000141183-What-s-New. We strongly re...
Tradebox V2.0 Upgrade
The latest build of Tradebox is V2.0.250618.0 published on 19/06/2025. All changes are documented in the latest 'What's New' article. Steps to Upgrade Please check your current Tradebox version b...
Updating V2.0 to the latest version
This article discusses upgrading an existing installation of Tradebox V2.0 to an updated version of Tradebox V2.0. Only follow this article if you currently have Tradebox V2.0 installed and wish to...
Accounting for WooCommerce B2B Orders
The following article discusses how Tradebox can be configured to split Trade and Retail orders from WooCommerce where the B2BKing WooCommerce Extension is being used. Splitting orders in Trade...
Handling Receipts when creating Sales Orders in Sage via Tradebox
If you have configured Tradebox to create Sales Orders in Sage 50, there are 3 options to how you handle receipts. These are all controlled within the Channel Settings under Sage 50 > Receipts. The...
Tradebox One Pricing
Tradebox One pricing is based solely upon the number of channels the user needs to create in the software to link to their online marketplaces/webstores. It is NOT based upon the number of people w...
Checking the ISSUES Log
If you are experiencing a problem with Tradebox, 99 times out of 100 the answer will be recorded in the ISSUES log. To access this log: Click on LOGS Click on the ISSUES tab Scroll through the ...
New Tradebox Pricing Structure
With effect from 1st April 2025 Tradebox pricing plans are changing. The new prices for each licence plan will be as follows: 12 Month Licences Plan No of Channels New Rate (ex VAT) Equivalent...
Tradebox Support
Tradebox support is available via ticket only on all working days within working hours. If you need to get in touch with us, please click on the CONTACT TRADEBOX button in the top right hand corner...