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Steph Kirkup

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  • CSV Channel Set Up

    Overview CSV File integration is a useful way to import orders from platforms Tradebox doesn't have an API connection with. Once a CSV channel is created, it's normally possible to completely autom...

  • Bigcommerce API credentials

    When setting up an API connection to Bigcommerce through Tradebox (or upgrading an existing Legacy API connection), you will need 4 pieces of information from the Bigcommerce site. These are: URL ...

  • API or CSV?

    Tradebox can connect to a wide range of marketplaces and web platforms. It does this in a couple of different ways, depending on the marketplace. API Connections API (Application Programming Interf...

  • Networking Tradebox

    Overview: Tradebox One can be networked across local networks only. This lets multiple PC's access the program. You'll need to share the Tradebox database to give other users read/write access: you...

  • Treat All Sales as Pending

    If a user does not want their orders to be posted to Sage immediately on download, these orders can be trapped within Tradebox by using the Treat All Sales as Pending tick box within the Sales Chan...

  • Setting up a Xero Accounts Link

    Our Xero accounts link is currently in beta testing phase. If you're interested in joining the Xero beta, contact us via sales@tradebox.uk.com. Guide Contents Xero system limits and recommended vo...

  • eBay Set Up

    Creating the Sales Channel Launch the New Sales Channel Wizard via Channels > New. The wizard will take you through the necessary steps to create your channel. The options you choose during setup c...

  • eBay Channel Configuration

    The channel module in Tradebox One contains a list of all of the external sales channels Tradebox is integrated with. To access the channel configuration settings go to Channels and double-click on...

  • Sales Summaries

    Overview The Summaries module in Tradebox allows users to summarise sales from a specific channel over a given period and provides a full breakdown of the VAT on each sale group within the summary....

  • Refunds and Returns

    In a perfect world, all orders would be placed, paid, shipped, and then never need any further action. In reality, there will likely be instances where a customer requires refunding and this may al...