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Steph Kirkup

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  • Remote Data Access Service Unavailable

    If you are a Sage user and have Remote Data Access enabled, sometimes you may see this error message pop up within Tradebox:   This indicates that your Sage remote data access service has gone off...

  • System Requirements for Tradebox One

    Recommended PC Specification OS: Windows 10 or 11 64 Bit Operating System (required) Processor: 3 Ghz or higher RAM: 8GB or higher 500mb minimum of free hard disk space (program files) HDD: 20GB f...

  • Orders Not Posting to Sage

    The 4 most common reasons orders in Tradebox are not posted to Sage 50 are: TBSERVICE or TBUSER already logged into Sage 50. Tradebox is not currently connected to a Sage 50 Company The order in T...

  • Orders are not downloading or Tradebox is missing orders

    There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you're connecting to. This article will describe the most common reasons for orders ...

  • Version 2.0.240318.0 Published on 18/03/2024

    The latest version of Tradebox is v2.0.240318.0, published on 18/03/2024. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

  • EKM Channel Configuration

    The channel module in Tradebox One contains a list of all of the external sales channels Tradebox is integrated with. This article is focused on the configuration settings for an EKM channel. To ac...

  • Setting up a Xero Accounts Link

      Guide Contents Xero system limits and recommended volumes Preparing Xero for connection Check your preferences Connecting Xero for the first time Setting up your Xero accounts link Xero system ...

  • Setting Up a Sage Accounts Link

    Preparation The link with Sage sits in each sales channel integration you have created in the software. Before linking Sage with Tradebox you will need to: Create your Sales Channel(s) (integratio...

  • Sage 50 Accounts Integration Options

    This article explains the available options in Tradebox for posting downloaded order information into Sage 50 Accounts. The Sage Accounts Link is created and configured in each individual Sales Cha...

  • Sales Summaries

    Overview The Summaries module in Tradebox allows users to summarise sales from a specific channel over a given period and provides a full breakdown of the VAT on each sale group within the summary....