Troubleshooting
- Orders are not downloading or Tradebox is missing orders
- Tradebox Data Service Hanging
- How to Force the Tradebox Service to Restart
- eBay Token Expired
- Orders Not Posting to Sage
- Orders not posting to Xero
- Stock Upload is not Uploading Correct Quantity
- Stock Upload Failing for Specific Product(s)
- No Stock Upload Taking Place for One or All Channels
- Unable to Run a Process in Sage because TBUSER or TBSERVICE is logged in
- Cannot Connect to Sage as the Supplied Logon Name is in Use
- Query Orders - Total Paid from eBay does not match Tradebox order total
- Query Orders - Marketplace Order Status is mapped to Query Status
- Query Orders - No Product Record Could Be Found
- Query Orders - Order total from EKM does not match Tradebox Order Total
- Query Orders - Held for Validation of the Customer Account in Sage
- Query Orders - A bank account for the payment method could not be found in Sage
- Query Orders - Product Record Could Not Be Found in Sage
- Query Orders - Product Record Could Not Be Found in Xero
- Query Orders - A Bank Account for the Payment Method could not be found in Xero
- Tradebox Licence Renewal Issues
- Amazon API Did Not Return Any Shipping Details
- Magento Connection Errors