Query Orders: Resolving Queries in Tradebox

When processing in Tradebox, at some point you’re likely to see orders go into Query status. Tradebox assigns this status automatically if there’s something about a specific order that the program doesn’t know how to process, and it needs your attention.

There are a number of different reasons why an order might go into query. Click the query description below for instructions on how to resolve that particular query. 

General Queries

• No Product Record Could Be Found
• Total Paid from eBay does not match Tradebox Order Total
• Marketplace Order Status is Mapped to Query Status
• Order Total from EKM does not match Tradebox Order Total

 

Sage 50 Queries

• Product Record Could Not be Found in Sage
• A Bank Account for the Payment Method Could Not be Found in Sage
• Held For Validation of the Customer Account in Sage
• Insufficient stock of component for BOM transfer

 

Xero Queries

• Product Record Could not be found in Xero
• A Bank Account for the Payment Method Could Not be Found in Xero
• Query Orders – Tax Rate Could Not Be Found in Xero