Tradebox Helpdesk

Latest version of Tradebox is V2.0.260730.0 published on 30/07/2026

Categories

Installing & Integrating Tradebox 46 articles

What's New? 1 articles

Tradebox One – Version Change Log

Installing Tradebox 5 articles

Getting started with Tradebox One How to Register for a Tradebox User Account Installing Tradebox One V2.0 Stock control methods Updating V2.0 to the latest version

Shopify 4 articles

Shopify API Credentials Shopify Channel Configuration Shopify Integration – Step-By-Step Instructions Shopify Set Up

Amazon 4 articles

Amazon FBA Channel Configuration Amazon Integration – Step-By-Step Instructions Amazon Merchant Channel Configuration Amazon Set Up

eBay 3 articles

eBay Channel Configuration eBay Integration – Step-By-Step Instructions eBay Set Up

WooCommerce 4 articles

Woocommerce API Credentials Woocommerce Channel Configuration WooCommerce Integration – Step-By-Step Instructions Woocommerce Set Up

Magento (Adobe) 5 articles

Magento 2 API Credentials Magento 2 API Credentials Magento v2 Channel Configuration Magento v2 Set Up Magento/Adobe Integration – Step-By-Step Instructions

EKM 3 articles

EKM Channel Configuration EKM Integration – Step-By-Step Instructions EKM Set Up

BigCommerce 4 articles

Bigcommerce API credentials Bigcommerce Channel Configuration BigCommerce Integration – Step-By-Step Instructions Bigcommerce Set Up

CSV File Import 5 articles

CSV Channel Configuration CSV Channel Set Up CSV Integration – Step-By-Step Instructions CSV Order File Specification for Tradebox One Opencart Set Up

Linnworks 3 articles

Linnworks API Integration Linnworks Channel Configuration Linnworks Integration – Step-By-Step Instructions

Sage 50 Accounts 3 articles

Configuring Sage for use with Tradebox One Sage 50 Accounts Integration Options Setting Up a Sage Accounts Link

Xero Accounts 1 articles

Setting up a Xero Accounts Link

Sales Channels & Accounts Software 83 articles

BigCommerce 3 articles

BigCommerce Customer Groups BigCommerce Orders not downloading into Tradebox Stock Levels not uploading to BigCommerce from Sage 50 Accounts

CSV File Import 5 articles

Adjustment – Adjusting Orders with Discrepancies on CSV orders CSV – How is Shipping Cost Calculated in CSV Channels? CSV Orders not Importing into Tradebox Uploading Stock Levels via a CSV Channel What is an FTP?

Amazon 11 articles

Amazon FBA – Why is Carriage Included on my Amazon FBA Orders? Amazon Orders – Personally Identifiable Information (PII) Amazon Orders not downloading into Tradebox Amazon Settlement Reports Amazon SP-API Security Hardening Guide Amazon VAT Calculation Service Reports Amazon VAT Settings – Tradebox V2.0 Fees – Handling Amazon Seller-fulfilled and FBA Fees Improving performance and reducing time taken for Amazon stock upload Refreshing the Amazon Token Resetting the Amazon Last Sync Start Date

Sage 50 Accounts 33 articles

Auto matching buyers to existing customer accounts in Sage 50 Cannot Connect to Sage as the Supplied Logon Name is in Use Check the Sage Data Objects (SDO) Compatibility Checking for Duplicate Invoice/Sales Orders in Sage Checking the connection to Sage 50 Accounts Configuring Billing and Delivery Addresses for posting to Sage Creating Dropship or Just in Time Purchase Orders in Sage Default Nominal Codes for Discounts in Sage 50 V25 Onwards Global Postings in Sage 50 Integration Handling Receipts when creating Sales Orders in Sage via Tradebox How Does Tradebox One Determine Which Nominal Code to Use? Importing Product Records from Sage 50 Individual vs. Generic Sage Customers in Tradebox One Installing the compatible version of the Sage Data Objects (SDO) Manually matching buyers to existing customer accounts in Sage 50 New Products not Importing from Sage 50 Orders Not Posting to Sage Orders not posting to Sage 50 Accounts Checklist OSS/IOSS Reporting in Sage 27.2 and Above Remote Data Access Service Unavailable Resending Orders to Sage for a second time Sage 50 Accounts Compatibility with Tradebox Sage 50 Customer Account Reference Testing Tradebox with Dummy Sage Data The Manager Logon in Sage Accounts Tradebox cannot connect to Sage after upgrading the Sage 50 Accounts Program Unable to post orders after upgrading to Sage 50 64-Bit Edition Unable to Run a Process in Sage because TBUSER or TBSERVICE is logged in Upgrading Sage 50 – Potential Issues and Required Changes Using Notional Bank Account to account for Orders, Settlements amounts and Fees Using Sage 50 BOM (Bill of Materials) with Tradebox Using Tradebox with Sage 50 Ireland Working with Large Sage Datasets and Tradebox One

WooCommerce 3 articles

Accounting for WooCommerce B2B Orders Stock Levels not uploading to WooCommerce from Sage 50 Accounts WooCommerce Orders not downloading into Tradebox

EKM 3 articles

EKM Orders not downloading into Tradebox Refreshing the EKM Token Retrieving the EKM Product Import File

Shopify 9 articles

Criteria that can be set in Tradebox to download Shopify Orders Setting Shopify Delivery Date on Sage 50 Sales Order Shopify Order Sources Shopify Order Tags Shopify Orders not downloading into Tradebox Shopify Stock Adjustment History Shopify Tax Settings & Discounts Stock Levels not uploading to Shopify from Sage 50 Accounts US Taxes – Delivered Duty Paid (DDP) – Shopify

Xero Accounts 8 articles

Archived Contact Records in Xero Configuring Tradebox to swap Sage 50 accounts integration to Xero Accounts integration Exporting the Xero contact list Importing Product Records from Xero Individual vs. Generic Xero Contacts in Tradebox One Orders not posting to Xero Switching from Xero demo to live company Xero OAuth call back failure when connecting to Xero

Magento (Adobe) 4 articles

Adjustments – Adjusting Orders with Discrepancies on Magento channels Magento 2 Connection Errors Magento Customer Groups Magento Orders not downloading into Tradebox

eBay 4 articles

eBay Orders not downloading into Tradebox eBay Token Expired Fees – Handling eBay Fees Query Orders – Total Paid from eBay does not match Tradebox order total

Knowledge Base 84 articles

PCs and Networks 10 articles

Anti-Virus Compatibility and System Requirements for Tradebox One Microsoft Edge Safety Prompt on downloading Tradebox Networking Tradebox Relocating Tradebox One to Another PC Unable to Connect to Database Server Error on Client PC when Networking Unable to Install Tradebox – New Installation Unable to uninstall Tradebox – Feature on a network resource is unavailable. UNC Path vs Mapped Drive Update Windows Operating System to the latest version

Products & Stock Uploads 15 articles

Adding Channel IDs or Listed Flags to Product Mappings Checking Product Mapping has a Channel ID or Listed Flag Create product records in Tradebox Importing Product Mappings from a CSV Importing Product Records from a CSV File Importing Product Records from your Sales Channels Manually importing products from Sage 50 Accounts into Tradebox No Stock Upload Taking Place for One or All Channels Product Mapping Guide Product Tax Codes by Country Resetting Last Quantity Upload Sage 50 Stock Levels not Uploading Checklist Stock Upload Failing for Specific Product(s) Stock Upload is not Uploading Correct Quantity Uploading Stock Levels

Orders 24 articles

Creating an Export of Order Data Despatching orders and the Shipping screen Message Lines and Notes Order Packing List Order Status Mapping Order Tagging Orders are not downloading into Tradebox or Tradebox is missing orders Orders not downloading into Tradebox Query Orders – A bank account for the payment method could not be found in Sage Query Orders – A Bank Account for the Payment Method could not be found in Xero Query Orders – Customer Account Could Not Be Found in Xero Query Orders – Held for Validation of the Customer Account in Sage Query Orders – Marketplace Order Status is mapped to Query Status Query Orders – No Product Record Could Be Found Query Orders – Order total from EKM does not match Tradebox Order Total Query Orders – Product Record Could Not Be Found in Sage Query Orders – Product Record Could Not Be Found in Xero Query Orders – Tax Rate Could Not Be Found in Xero Query Orders: Insufficient stock of component [SKU] for BOM Transfer Query Orders: Resolving Queries in Tradebox Refunds and Returns Retail Orders V Trade Orders Stock Picking List User Interface settings for Orders List

Troubleshooting 9 articles

‘Tradebox.connector.wolfAPI.errorResponse’ API or CSV? Configuring Tradebox for Growth. Fees – an Overview Hard Uninstall of Tradebox and Tradebox SQL Database Magento 1 Connection Errors Matching buyers to an existing Customer Record in your Accounts Software Resetting Fees Top 10 Support Requests for Tradebox.

The Tradebox Service & Logs 8 articles

Changing the Service PC Checking the ISSUES Log How to find which PC runs the Tradebox Data Service How to Force the Tradebox Service to Restart The selected sales channel is currently being processed by the Tradebox Service and cannot be amended The Tradebox Data Service Application The Tradebox Logs Tradebox Data Service Hanging

Your Tradebox System 18 articles

Add a new User to your Tradebox Account. Becoming VAT registered – Changes Required Channel VAT Settings Configuring Tax Rates Per Country Controlling Orders imported based on Order Dates EU VAT Calculation Settings EU VAT Threshold Report Importing Contacts from a File Multi-Currency Processing in Tradebox One Sales Summaries Sending Tradebox Data to Excel Tax rates in Tradebox One The Configuration screen Tradebox not connecting to Database after upgrade Tradebox One User Login and Access Policy Tradebox User Portal VAT changes on EU orders from 1st July 2021 – what you need to know. Version Release Management

FAQ's, News & About Us 38 articles

Latest Tradebox News 16 articles

Making Tax Digital Made Simple with Tradebox One Software Making Tax Digital Service Launches on 1st April for all VAT registered UK Businesses New look Help Centre for Tradebox New Payment Module on Tradebox Website New Tradebox Pricing Structure Online Retailing Software Market Leader Tradebox Recognised in Sage Power 50 List Recruiting for a new customer services technician Removal of Sage Instant Accounts Pricing Sage Certification Courses – Discount for Tradebox Users Telephone System Maintenance – 06/09/2022 – 07/09/2022 Tradebox 2022 Update Tradebox Helpdesk Hours – Christmas 2021 Tradebox Office Move Tradebox One – the next generation Tradebox partners SJ Software want to share their expertise Tradebox strikes gold with Sage’s partner network

Pre Sales Questions 8 articles

Example web listing for referrers Onboarding Guide Paid Channel Set Up – Existing Users Paid Installation/Upgrade Subscribe to the Tradebox Helpdesk and stay informed! Subscribing to Tradebox Top Pre-Sales Questions for Tradebox Tradebox One Pricing

System Notifications 8 articles

Access to Amazon MWS after 10/02/2017 Changes to German VAT Rates eBay duplicates issue July 2017 Finance Manager End of Life (EOL) Notification Keeping up to date with Tradebox New EKM VAT setting in version released 05/10/2023 Sage 50 Cloud Accounts (Hosted Online) Tradebox Roadmap

About Us 3 articles

About Tradebox Tradebox & General Data Protection Requirements (GDPR) Tradebox Referral Program

Support 3 articles

New Tradebox Helpdesk Tradebox Support Ethos Using the Tradebox Helpdesk to get answers, support and raise tickets

Support

Using the Tradebox Helpdesk to get answers, support and raise tickets

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