Shopify Orders not downloading into Tradebox

Please use the following checklist to resolve missing Shopify orders from Tradebox. This checklist is specifically for Shopify orders that have not downloaded into Tradebox.

 

1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.

 

2. Go to the Sales Channels list and check that the sales channel (the missing orders are from) is ACTIVE and has the DOWNLOAD option ticked.

 

3. Go into the Sales Channel the order is missing from and click on the Order Statuses tab. Does the missing order have an order status that has been selected for download?

  

4. Are there any recent entries in the ISSUES log that relate to either the missing orders or the sales channel in general that provide an indication of the issue?

 

5. Check that the Tradebox Data Service is running on the Service PC. If not, reboot the Tradebox Service. See here for common causes of the Data Service not working.

 

6. Ensure the channel the missing orders are from, is configured to go back enough days to capture the missing orders?

 

7. Is the order DATE of the missing orders ‘prior to‘ the allowed download date set in the channel configuration.

 

8. Are the missing orders in the same currency as the sales channel?

 

9. The Shopify Order tags don’t match the order tag filters in the Shopify channel.