Stock Levels not uploading to BigCommerce from Sage 50 Accounts

Please use the following checklist to resolve Sage 50 stock levels not uploading to your BigCommerce webstore, via Tradebox.

 

1. Check the ISSUES log for any entries that relate to the stock upload OR any connection issues to Sage 50.
2. Are stock quantities being tracked for the product(s) on BigCommerce? 
3. Go to the Channels list and check that the BigCommerce sales channel is ACTIVE and has the UPLOAD option is ticked.
4. Check that the SKU you wish to upload stock levels for has a CHANNEL ID. 
5. Ensure you are on the latest version of Tradebox. If not upgrade to the latest version.
6. Manually import/update product records from Sage 50.
7. Reset the Last Quantity Upload for the SKU(s) that are having the issue. Then allow the upload to run. 
8. Check the PROCESS LOG to see if the SKU was uploaded. Check the ISSUES LOG to see if there were any problems during the upload.