Tradebox Tradebox Helpdesk

Latest version of Tradebox is V2.0.260922.0 published on 22/09/2026

Helpdesk archive

Tag: api

Magento 2 API Credentials

Tradebox connects with Magento via Magento’s API (Application Programming Interface) which needs to be set up in the Magento admin panel prior to creating a connection in Tradebox. There are 2 API methods available to connect to your Magento store: Access Token (default preference) User Name and password   1. Access Token To connect to […]

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EKM Orders not downloading into Tradebox

Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox.   1. Check if the EKM Token has expired and, if so, renew the EKM token.   2. Are there any recent entries in the ISSUES log that relate to […]

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Woocommerce API Credentials

When creating an integration in Tradebox to a Woocommerce webstore you will need to provide Tradebox with: The Woocommerce Webstore URL Consumer Key Consumer Secret The video below provides a full walk through of generating the Woocommerce API keys. To create the API credentials you will need to do the following:   If you lose […]

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