Tag: EKM

Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox.   1. Check if the EKM Token has expired and, if so, renew the EKM token.   2. Are there any recent entries in the ISSUES log that relate to […]

The EKM token is a secure link that allows Tradebox to communicate with your EKM website.  If the token expires it can be refreshed by doing the following:       7. Go back to Tradebox, open the EKM channel, select and delete the existing token and the paste the new token into the box. […]

The channel module in Tradebox One contains a list of all of the external sales channels Tradebox is integrated with. This article is focused on the configuration settings for an EKM channel. To access the channel configuration settings go to the Channels Module and either double click on the channel from the list or select the channel and […]

From within the Channels module choose New to start the New Sales Channel Wizard and then choose EKM from the drop down list. Then select Next.  On the second screen enter a name for the EKM sales channel and select the currency the orders will download in; by default this is set to GBP. Only orders in the established currency will be […]