Tag: not downloading

Please use the following checklist to resolve missing Magento orders from Tradebox. This checklist is specifically for Magento orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you’re connecting to. Order downloads can also be specific to Sales Channels. Please click on the Sales Channel you are missing orders from in Tradebox:   Amazon eBay Shopify WooCommerce Magento BigCommerce EKM Linnworks CSV File Import

Please use the following checklist to resolve missing Orders in Tradebox that are imported via a CSV file. This checklist is specifically for CSV orders that have not imported into Tradebox.   1. Clear all filters on the Orders List and change the configuration on the User Interface to ensure that the Order List is showing ALL orders from […]

Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox.   1. Check if the EKM Token has expired and, if so, renew the EKM token.   2. Are there any recent entries in the ISSUES log that relate to […]

Please use the following checklist to resolve missing WooCommerce orders from Tradebox. This checklist is specifically for WooCommerce orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

Please use the following checklist to resolve missing Amazon orders from Tradebox. This checklist is specifically for Amazon orders that have not downloaded into Tradebox.     1. Click on Logs to see if the Tradebox Service is active and running. Then check the ISSUES log to see if there are any entries that relate […]

Please use the following checklist to resolve missing eBay orders from Tradebox. This checklist is specifically for eBay orders that have not downloaded into Tradebox.   1. Click on Logs to see if the Tradebox Service is active and running. Then check the ISSUES log to see if there are any entries that relate to […]

Please use the following checklist to resolve missing Shopify orders from Tradebox. This checklist is specifically for Shopify orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

The most common reason for Shopify Orders not downloading is because the Location of the order has not been set to download. To check the Location has been selected, go into the Shopify Channel in Tradebox. In the DETAILS tab is a section called ORDER SOURCES. Ensure that the Location (Source) of the missing order […]