Tag: Shopify

The following article describes the principle download criteria for Shopify orders:     1. The Shopify Channel has a status of Active and the download option is turned on.   2. The ‘Ignore Orders Dated Prior To‘ setting allows the required orders to be downloaded.   3. The ‘Days to Download‘ setting is configured to […]

The following article describes how to configure Tradebox to set the Delivery Date chosen in the Shopify Checkout as the Due Date on a Sales Order in Sage 50. This requires any third party date picker widgets used on the Shopify Checkout to write the Delivery Date to the Shopify “note_attributes” field. The third party […]

Every product on Shopify, that has inventory tracked turned on, has an Adjustment history table. This shows: When a stock level changed The quantity the product was changed by Who or what made this change Which Location these changes where made upon     Stock adjustments can be checked on Shopify by going to the […]

Please use the following checklist to resolve Sage 50 stock levels not uploading to your Shopify webstore, via Tradebox, or stock levels being incorrect. 

Shopify channels can be set to filter orders based on Order Tags. This setting is found within the Details section of a Shopify channel.  To create an order tag, in the Details page of the Shopify channel, click on the Actions button and choose, “Shopify – Add Tag“.  Then click into the line in the TAG box and […]

Please use the following checklist to resolve missing Shopify orders from Tradebox. This checklist is specifically for Shopify orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

The most common reason for Shopify Orders not downloading is because the Location of the order has not been set to download. To check the Location has been selected, go into the Shopify Channel in Tradebox. In the DETAILS tab is a section called ORDER SOURCES. Ensure that the Location (Source) of the missing order […]

With effect from 29/08/2025, the United States ended its de minimis exemption, meaning duties and import taxes apply to all shipments, regardless of value. If you are selling through Shopify, you can choose whether to collect duties and import taxes at checkout or not. Prepaid Duties (Delivered Duty Paid – DDP): The customer pays the […]

From Tradebox Version 2.0.241205.0 (published on 05/12/2024) the program automatically detects how the Shopify store is configured to handle VAT (inclusive or exclusive) and the Shopify discount Type(s) used on a Shopify order downloaded into Tradebox.   Tax Settings The Global Tax setting are held in Shopify under Settings > Taxes and duties > Global […]

Introduction This article discusses how to use order tagging in Tradebox to filter orders. Currently, this is only applicable to the following webstores: Shopify Order Tagging is a way to filter orders from the same website into different channels in Tradebox, allowing them to be posted to an accounts package with different rules applied. This […]