Tradebox Tradebox Helpdesk

Latest version of Tradebox is V2.0.260922.0 published on 22/09/2026

Helpdesk archive

Tag: Woocommerce

Stock Levels not uploading to WooCommerce from Sage 50 Accounts

Please use the following checklist to resolve Sage 50 stock levels not uploading to your WooCommerce webstore, via Tradebox.   Check the ISSUES log for any entries that relate to the stock upload OR any connection issues to Sage 50. Check the connection between Tradebox and the Sage Company Data. Are stock quantities being tracked for the […]

Read guide

WooCommerce Orders not downloading into Tradebox

Please use the following checklist to resolve missing WooCommerce orders from Tradebox. This checklist is specifically for WooCommerce orders that have not downloaded into Tradebox.   1. Clear any filters on the Orders List and the User Interface config to ensure that the orders are actually missing rather than hidden from view.   2. Go […]

Read guide

Accounting for WooCommerce B2B Orders

The following article discusses how Tradebox can be configured to split Trade and Retail orders from WooCommerce where the B2BKing WooCommerce Extension is being used.   Splitting orders in Tradebox between Retail and Trade is based upon the Value entry in the B2BKing custom field in WooCommerce called “b2bking_is_b2b_order” .   Where the value equals […]

Read guide

Woocommerce API Credentials

When creating an integration in Tradebox to a Woocommerce webstore you will need to provide Tradebox with: The Woocommerce Webstore URL Consumer Key Consumer Secret The video below provides a full walk through of generating the Woocommerce API keys. To create the API credentials you will need to do the following:   If you lose […]

Read guide

Woocommerce Channel Configuration

This article explains the configuration settings available in a Woocommerce Channel in Tradebox One.  To access the channel configuration settings go to the Channels Module and either double click on the channel from the list or select the channel and choose the Edit button. The channel is split into 6 tabs: DETAILS – Channel Integration and configuration settings VAT – […]

Read guide

Woocommerce Set Up

Preparation Before you can create an integration between Tradebox and Woocommerce you will need to create the API Credentials on your Woocommerce store. Creating the Sales Channel  From within the Channels module choose New to start the New Sales Channel Wizard and then choose Woocommerce from the drop down list. Then select Next.  On the next screen enter a name for the Woocommerce […]

Read guide