Tradebox Support Ethos

Tradebox support is FREE. It is NOT part of the cost of the Tradebox licence. Rather it is a complimentary service that we offer free of charge to all users of the software.

   

The Tradebox Helpdesk is staffed by knowledgeable and friendly customer service agents who use Tradebox on a daily basis. We use a bespoke AI system (Tally) who is available 24 hours a day, 7 days a week, to answer all your questions and address any problems you may encounter. Tally’s guidance is based on every support ticket answered by Tradebox over the last 5 years and every article created by Tradebox over the last 20 years.

  

Where Tally cannot answer your questions, you can raise a support ticket. All tickets are created and responded to online. You will receive an email advising of any updates and providing a link to access the online ticket.

  

Tickets can not be raised by email.

  

The Tradebox support ethos is very much based on a “give a man a fishing rod” approach. All of our users are businesses and as such the implicit expectation is that users will invest time to learn the software they have invested money into and be responsible to operate the software themselves. Tradebox cannot provide ‘resource’ to operate the software on behalf of users.

  

If you have an issue with the software, we highly recommend looking at the most recent entries in the Issues Log in the Tradebox software. This will often identify the problem the software is encountering and provide an explanation to address it.