Stephen Bales
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Activity overview
Latest activity by Stephen Bales-
Stephen Bales created an article,
Checking the ISSUES Log
If you are experiencing a problem with Tradebox, 99 times out of 100 the answer will be recorded in the ISSUES log. To access this log: Click on LOGS Click on the ISSUES tab Scroll through the ...
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Stephen Bales created an article,
New Tradebox Pricing Structure
With effect from 1st April 2025 Tradebox pricing plans are changing. The new prices for each licence plan will be as follows: 12 Month Licences Plan No of Channels New Rate (ex VAT) Equivalent...
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Stephen Bales created an article,
Shopify Discounts
From Tradebox Version 2.0.241205.0 (published on 05/12/2024) the program automatically detects the Shopify discount Type(s) used on a Shopify order downloaded into Tradebox. Typically, the Shopify ...
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Stephen Bales created an article,
Resetting Last Quantity Upload
Tradebox can be configured to upload stock levels to specific sales channels. This automation works by only uploading stock levels that have changed since the last upload. However, sometimes it may...
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Stephen Bales created an article,
Subscribing to Tradebox
Subscribing to Tradebox creates an automatically recurring payment for your chosen Tradebox licence. You only need to do this when first subscribing to Tradebox or if you have cancelled your existi...
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Stephen Bales created an article,
Auto Match Order to existing Customer Record in Accounts Software
If you have elected to create individual customer records in your accounts software for each unique buyer, you may wish to ensure that orders downloaded by Tradebox are allocated to existing cust...
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Stephen Bales created an article,
Order Tagging
Introduction This article discusses how to use order tagging in Tradebox to filter orders. Currently, this is only applicable to the following webstores: Shopify Order Tagging is a way to filter ...
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Stephen Bales created an article,
Unable to uninstall Tradebox - Feature on a network resource is unavailable.
If you have an issue uninstalling Tradebox you may be presented with a pop up Windows Installer prompt box stating that, "The feature you are trying to use is on a network resource that is unavai...
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Stephen Bales created an article,
Configuring Tradebox for Growth.
If you are fortunate enough to experience high volumes of orders, you may wish to look at reducing the number of entries you are creating in your accounts software. The following article discusses ...
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Stephen Bales created an article,
Top 10 Support Requests for Tradebox.
In 99% of support issues, the answer can be found in the ISSUES LOG in the Tradebox software. Even if you still need assistance to resolve the issue, relaying the relevant entries in the Issues Log...