Stephen Bales
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Activity overview
Latest activity by Stephen Bales-
Stephen Bales created an article,
Stock Levels not uploading to WooCommerce from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your WooCommerce webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR ...
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Stephen Bales created an article,
CSV Orders not Importing into Tradebox
Please use the following checklist to resolve missing Orders in Tradebox that are imported via a CSV file. This checklist is specifically for CSV orders that have not imported into Tradebox. 1. Cle...
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Stephen Bales created an article,
Unable to Install Tradebox - New Installation
Before installing Tradebox for the first time, we highly recommend ensuring your operating system has been updated, all outstanding Windows Updates have been installed and the PC is rebooted before...
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Stephen Bales created an article,
Update Windows Operating System to the latest version
To ensure your operating system is up to date, enable automatic updates in your settings and manually check for updates regularly. For Windows, go to Settings > Update & Security > Windows Update a...
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Stephen Bales created an article,
Checking Product Mapping has a Channel ID
The following platforms require a Channel ID (also known as an Item ID or Product ID), in addition to a SKU, for product mapping: eBay (Item ID) Shopify (Product ID) BigCommerce (Product ID) WooCom...
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Stephen Bales created an article,
Improving performance and reducing time taken for Amazon stock upload
Uploading stock levels to Amazon Merchant channels can sometimes take a significant amount of time, especially if you have a large product list. The following guide provides guidance to reduce th...
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Stephen Bales created an article,
Stock Levels not uploading to Shopify from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your Shopify webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR any...
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Stephen Bales created an article,
The selected sales channel is currently being processed by the Tradebox Service and cannot be amended
When the Tradebox Service is engaged with a specific channel, a tick will appear in the very last column of the Sales Channel List to indicate that the Service is engaged with this channel. This m...
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Stephen Bales created an article,
Manually matching buyers to existing customer accounts in Sage 50
Manual matching allows you to manually allocate each buyer on an order to:An existing customer record in Sage 50, orCreate a new customer record in Sage 50.Where it is not possible to split Trade a...
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Stephen Bales created an article,
Manually importing products from Sage 50 Accounts into Tradebox
To import products manually from Sage 50 Accounts into Tradebox: Go to the Products section in Tradebox. Click on the Actions drop down button. Select Import Products. 4. From the Source drop ...