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Stephen Bales

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Latest activity by Stephen Bales
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    Stephen Bales created an article,

    Configuring Tradebox for Growth.

    If you are fortunate enough to experience high volumes of orders, you may wish to look at reducing the number of entries you are creating in your accounts software. The following article discusses ...

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    Stephen Bales created an article,

    Top 10 Support Requests for Tradebox.

    In 99% of support issues, the answer can be found in the ISSUES LOG in the Tradebox software. Even if you still need assistance to resolve the issue, relaying the relevant entries in the Issues Log...

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    Stephen Bales created an article,

    Top 10 Pre-Sales Questions for Tradebox

      1. What does Tradebox do? Tradebox automates your ecommerce accounting by linking your sales platforms (eBay, Amazon, websites etc) to your accounts software (Xero or Sage 50) allowing users to c...

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    Stephen Bales created an article,

    New Products not Importing from Sage 50

    The most common reasons newly created products in Sage 50 are not automatically pulled across to Tradebox are: The automated product import feature is not turned on The product record has been cre...

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    Stephen Bales created an article,

    Version 2.0.240214.0 Published on 14/02/2024

      The latest version of Tradebox is v2.0.240214.0, published on 14/02/2024. Click Support in the upper right of your Tradebox software to check which version of the program you currently have insta...

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    Stephen Bales created an article,

    Handling Receipts when creating Sales Orders in Sage via Tradebox

    If you have configured Tradebox to create Sales Orders in Sage 50, there are 3 options to how you handle receipts. These are all controlled within the Channel Settings under Sage 50 > Receipts. The...

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    Stephen Bales created an article,

    Tradebox not connecting to Database after upgrade

      In some circumstances, sometimes after you have upgraded Tradebox, the program may fail to open. Typically, after clicking on the program shortcut, the splash screen opens and says, "Connecting t...

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    Stephen Bales created an article,

    Signing into a Support Ticket

      When you create a ticket you will receive an email response from Tradebox containing a link to your ticket. This link will be included in every email response from Tradebox.   The link gives you...

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    Stephen Bales created an article,

    Telephone System Maintenance - 06/09/2022 - 07/09/2022

    Tradebox will be undergoing maintenance on our telephone systems on Tuesday 6th September and Wednesday 7th September 2022. Unfortunately, during these 2 days we will be unable to receive any inbou...

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    Stephen Bales created an article,

    Updating V2.0 to the latest version

    This article discusses upgrading an existing installation of Tradebox V2.0 to an updated version of Tradebox V2.0. Only follow this article if you currently have Tradebox V2.0 installed and wish to...