If you are selling into the EU and registered for IOSS, you may be charging VAT on your EU sales. In Sage 27.2, Sage introduced the OSS/IOSS reporting feature which allows you to create a tax code for each EU country and record and report VAT for sales to those areas.
You can check if you have this feature turned on by going to Help > About within Sage and looking at the Features Enabled section:
If you do, you will be able to designate specific tax codes as OSS/IOSS tax codes within Sage.
If you are using this feature within Sage, then there are a couple of settings that you'll need to apply within Tradebox to enable EU orders to post and fill out the OSS/IOSS reporting section on your sales orders/invoices.
Firstly, all of your European tax codes within Tradebox must be matched to their Sage counterparts. By default, Tradebox comes with tax codes for each EU country with their standard rate attached (these are correct at the time of publishing, but if any changes in tax rates occur in the countries you sell to, you must ensure these rates are kept updated). These can then be matched to your T codes from Sage in the Sage 50 > Tax Codes section of each channel.
Finally, to use the OSS/IOSS reporting feature in Sage, you must enable this in Tradebox.
To do that, go to the Sage 50 section of your channel, then into the Fields tab. Towards the bottom, you'll see a tick box for Enable OSS/IOSS Reporting. Choose the report type relevant to you, and then repeat this process on any additional channels where you sell to the EU.
Please note that these options must be filled out in both Sage and Tradebox for the postings to work. If OSS/IOSS codes are only enabled in Sage, or only in Tradebox, orders may fail to post from Tradebox into Sage.
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