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Steph Kirkup

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Latest activity by Steph Kirkup
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    Steph Kirkup created an article,

    Version 1.3.211019.0 Published on 19/10/2021

    The latest version of Tradebox is v1.3.21019.0, published on 19/10/2021. Click Support in the upper right of your Tradebox software to check which version of the program you currently have installe...

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    Steph Kirkup created an article,

    Query Orders - Tax Rate Could Not Be Found in Xero

    One reason that an order may end up in query is if the tax rate cannot be found in Xero. This usually happens if the tax code has not been mapped correctly, or you start using a new tax rate. This ...

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    Steph Kirkup created an article,

    Query Orders - Customer Account Could Not Be Found in Xero

    One reason that orders may end up in query is if the customer account could not be found in Xero. The error will present itself within the order like so:   You'll also see these alerts appear in t...

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    Steph Kirkup created an article,

    Product Tax Codes by Country

    When selling abroad, there may be situations where products that you sell require a VAT treatment other than the standard rate for that country. For example, if you are selling children's clothes t...

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    Steph Kirkup created an article,

    Version 1.3.211001.0 Published on 01/10/2021

    The latest version of Tradebox is v1.3.21001.0, published on 01/10/2021. Click Support in the upper right of your Tradebox software to check which version of the program you currently have installe...

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    Steph Kirkup created an article,

    Version 1.2.210607.0 Published on 17/06/2021

    The latest version of Tradebox is v1.2.210607.0, published on 17/06/2021. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

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    Steph Kirkup created an article,

    Updating Tradebox for compatibility with Xero Oauth2

    At the end of May 2021, Xero are making some changes which will require you to update your Tradebox version and set up a new Tradebox exchange account. Please follow the steps below to do this.  Im...

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    Steph Kirkup created an article,

    Resetting the Amazon Last Sync Start Date

    When Tradebox downloads orders from Amazon, it stores the date and time of its last download and only checks back to that point in time to see if any orders have been placed or updated since then. ...

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    Steph Kirkup created an article,

    Version 1.2.210225.0 published on 26/02/2021

    The latest version of Tradebox is v1.2.210225.0, published on 26/02/2021. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

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    Steph Kirkup created an article,

    Magento 2 Connection Errors

    When connecting Tradebox to Magento 2 for the first time, you may encounter an error message on attempting to connect. Most of the errors that we have come across to date are due to configuration i...