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Steph Kirkup

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Latest activity by Steph Kirkup
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    Steph Kirkup created an article,

    Query Orders - Order total from EKM does not match Tradebox Order Total

    Occasionally, an EKM order can end up in query, giving the reason 'Order total from EKM does not match Tradebox order total', which appears within the query order as shown below: An order with thi...

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    Steph Kirkup created an article,

    Switching from Xero demo to live company

    When trialling Tradebox, users often wish to link Tradebox to their Xero demo company in the first instance to make sure they're happy with the settings prior to posting any information to the live...

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    Steph Kirkup created an article,

    Orders not posting to Xero

    One of the most common issues that users encounter is that orders are present in Tradebox but are not posting to Xero. The most common causes for this issue are either that the order is in Query o...

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    Steph Kirkup created an article,

    Query Orders - A Bank Account for the Payment Method could not be found in Xero

    One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post payments to Xero, and it encounters a new payme...

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    Steph Kirkup created an article,

    Version 1.1.190520.0 published on 20/05/2019

    The latest version of Tradebox is v1.1.190520.0, published on 20/05/2019. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

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    Steph Kirkup created an article,

    Orders are not downloading or Tradebox is missing orders

    There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you're connecting to. This article will describe the most common reasons for orders ...

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    Steph Kirkup created an article,

    Becoming VAT registered - Changes Required

    If you have been using Tradebox as a non-VAT registered business and are now becoming VAT registered, there are a number of changes you'll be required to make in Tradebox to ensure it deals with ta...

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    Steph Kirkup created an article,

    Version 1.1.190430.0 published on 30/04/2019

    The latest version of Tradebox is v1.1.190430.0, published on 30/04/2019. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

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    Steph Kirkup created an article,

    Query Orders - Marketplace Order Status is mapped to Query Status

    The query message 'Marketplace Order Status is mapped to Query Status' is normally encountered when an order that has already been downloaded by Tradebox changes status on the marketplace it's been...

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    Steph Kirkup created an article,

    Bigcommerce API credentials

    When setting up an API connection to Bigcommerce through Tradebox (or upgrading an existing Legacy API connection), you will need 4 pieces of information from the Bigcommerce site. These are: URL ...