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Steph Kirkup

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Latest activity by Steph Kirkup
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    Steph Kirkup created an article,

    Version 1.1.190411.0 published on 11/04/2019

    The latest version of Tradebox is v1.1.190411.0, published on 11/04/2019. Click Support in the upper right of your Tradebox software to check which version of the program you currently have install...

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    Steph Kirkup created an article,

    Query Orders - Product Record Could Not Be Found in Xero

    One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Xero.  This problem will present the below message inside the order itself: ...

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    Steph Kirkup created an article,

    Stock Upload is not Uploading Correct Quantity

    Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...

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    Steph Kirkup created an article,

    Stock Upload Failing for Specific Product(s)

    Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...

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    Steph Kirkup created an article,

    No Stock Upload Taking Place for One or All Channels

    Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...

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    Steph Kirkup created an article,

    Order Packing List

    The Order Packing List can be generated from the orders list by clicking into the Actions menu and then selecting Print Order Packing List.  You will be asked to select the criteria you wish to see...

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    Steph Kirkup created an article,

    Stock Picking List

    The Stock Picking List in Tradebox One can be generated from within the Orders list, by clicking into the Actions menu and then choosing Print Stock Picking List. You'll then be asked to choose the...

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    Steph Kirkup created an article,

    Refunds and Returns

    In a perfect world, all orders would be placed, paid, shipped, and then never need any further action. In reality, there will likely be instances where a customer requires refunding and this may al...

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    Steph Kirkup created an article,

    Creating an Export of Order Data

    A common request from users is for Tradebox One to export data that it has retrieved from the marketplaces; either for analysis or for import into another system such as couriers or accounts packag...

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    Steph Kirkup created an article,

    Message Lines and Notes

    Tradebox One features a number of options for tracking your own notes, and those entered by your customers on the marketplace. Channel Order Message The Notes tab of the order contains the Channel ...