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Steph Kirkup

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Latest activity by Steph Kirkup
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    Steph Kirkup created an article,

    Exporting the Xero contact list

    When creating a Xero accounts link, you may be asked to import a list of your Xero contacts. This is done via CSV import. To obtain a file containing all your Xero contacts, first of all log into y...

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    Steph Kirkup created an article,

    Shopify API Credentials

    When creating an integration in Tradebox to a Shopify webstore you will need to provide Tradebox with: The Shopify Webstore URL (with myshopify.com in the address) Client ID Client Secret Webstore ...

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    Steph Kirkup created an article,

    Linnworks Channel Configuration

    This article explains the configuration settings available in a Linnworks Channel in Tradebox. To access the channel configuration settings go to the Channels Module and either double click on the ...

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    Steph Kirkup created an article,

    Unable to post orders after upgrading to Sage 50 64-Bit Edition

    Following the release of a 64-Bit edition of Sage 50, it was noted that there were issues in connecting to Sage 50 and also the speed of which data can be passed to and from Sage via the Sage Data ...

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    Steph Kirkup created an article,

    New EKM VAT setting in version released 05/10/2023

    In version 2.0.231004.0 of Tradebox, released 05/10/2023, we have added a new setting to EKM channels which may affect your VAT calculations. Previously, Tradebox assumed that users would have the ...

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    Steph Kirkup created an article,

    The Tradebox Logs

    Clicking Logs in the top right of the program takes you to the logging pages where Tradebox records its processes and any errors it has encountered. The logs are read top to bottom, with the most r...

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    Steph Kirkup created an article,

    Importing Contacts from a File

    In Tradebox, you have the option to import contact records into Tradebox from a file. This is useful if you have customers who are tax exempt or otherwise need a specific tax code for reasons other...

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    Steph Kirkup created an article,

    Remote Data Access Service Unavailable

    If you are a Sage user and have Remote Data Access enabled, sometimes you may see this error message pop up within Tradebox:  This indicates that your Sage remote data access service has gone offli...

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    Steph Kirkup created an article,

    OSS/IOSS Reporting in Sage 27.2 and Above

    If you are selling into the EU and registered for IOSS, you may be charging VAT on your EU sales. In Sage 27.2, Sage introduced the OSS/IOSS reporting feature which allows you to create a tax code ...

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    Steph Kirkup created an article,

    Query Orders: Insufficient stock of component [SKU] for BOM Transfer

    If you have Tradebox set to process transfers for your bill of materials (BOM) products in Sage, you may see orders go into query with the following message:   This will occur if you have the Proce...