Update: As of 23/10/2018, we have been made aware of an issue with Amazon stock uploads and despatch not working in the latest version of Tradebox. We're working on fixing this as soon as possible, but if you use these features in Tradebox it is recommended that you do not update at this time. Please contact Tradebox Support for further information.
The latest version of Tradebox is v1.0.81017.0, published on 17/10/2018.
Click Support in the upper right of your Tradebox software to check which version of the program you currently have installed. Click here for the most recent install files and a guide to updating.
IMPORTANT NOTE FOR MAGENTO USERS: Versions from 1.0.81003.0 (03/10/2018) onwards contain a fix for a known issue with Magento foreign currency orders. This only applies if you have a non-GBP Magento sales channel in Tradebox. Other marketplaces, GBP orders and Magento 2 CSV channels are unaffacted.
For non-GBP Magento channels, some earlier builds of Tradebox were failing to track the appropriate exchange rate with the order. This results in an incorrect 'view in GBP' value within Tradebox and an incorrect exchange rate of 1.000000 passed with orders to Sage Accounts. The fix itself will be applied when you install this update but this will not correct previous orders.
If you have a non-GBP Magento channel you should review recent orders and amend them as necessary in Tradebox or Sage.
Note for Shopify users: Recent updates have advised Shopify users running stock upload to not install Tradebox updates. The issue with Shopify stock upload is resolved and you are fine to update Tradebox, provided the appropriate permissions are set in the Settings section of the Shopify dashboard (specifically, Tradebox must be allowed read access for Locations). Check your settings match those detailed in step 5 of this guide. You will also need to reimport product IDs from Shopify after upgrading. To do that, go to Products in Tradebox and select Import. Choose your Shopify channel from the Source drop down list and click ok.
This build contains the following changes:
- Compatibility with Sage version 25
- Amazon US orders with confidential shipping addresses can now be downloaded
- Other minor bug fixes