Stephen Bales
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Tradebox cannot connect to Sage after upgrading the Sage 50 Accounts Program
One of the most frequent support issues we are presented with, is Tradebox being unable to connect with Sage 50 Accounts after Sage has been upgraded. This can be a full version upgrade, from V31 t...
Unable to Connect to Database Server Error on Client PC when Networking
First of all, go to services.msc and check that the SQL Server Browser service is enabled and running. If it's disabled, right click it and change Start up type to Automatic. Click Apply then ok, t...
Linnworks API Integration
PreparationIf you are a customer with an existing Tradebox subscription, please contact Tradebox for instructions on retrieving your Linnworks token.For new users without a Tradebox licence, please...
New Tradebox Pricing Structure
With effect from 1st April 2025 Tradebox pricing plans are changing. The new prices for each licence plan will be as follows: 12 Month Licences Plan No of Channels New Rate (ex VAT) Equivalent...
Resetting Last Quantity Upload
Tradebox can be configured to upload stock levels to specific sales channels. This automation works by only uploading stock levels that have changed since the last upload. However, sometimes it may...
Matching buyers to an existing Customer Record in your Accounts Software
If you have elected to create individual customer records in your accounts software for each unique buyer, you may wish to ensure that orders downloaded by Tradebox are allocated to existing custom...
Unable to uninstall Tradebox - Feature on a network resource is unavailable.
If you have an issue uninstalling Tradebox you may be presented with a pop up Windows Installer prompt box stating that, "The feature you are trying to use is on a network resource that is unavai...
Configuring Tradebox for Growth.
If you are fortunate enough to experience high volumes of orders, you may wish to look at reducing the number of entries you are creating in your accounts software. The following article discusses ...
Top 10 Support Requests for Tradebox.
In 99% of support issues, the answer can be found in the ISSUES LOG in the Tradebox software. Even if you still need assistance to resolve the issue, relaying the relevant entries in the Issues Log...
Top 10 Pre-Sales Questions for Tradebox
1. What does Tradebox do?Tradebox automates your ecommerce accounting by linking your sales platforms (eBay, Amazon, websites etc) to your accounts software (Xero or Sage 50) allowing users to cre...