Knowledge Base
Articles on common issues and frequently asked questions on Tradebox One
Sales Channel Issues
Sage 50
- Orders not posting to Sage 50 Accounts Checklist
- Checking the connection to Sage 50 Accounts
- Manually matching buyers to existing customer accounts in Sage 50
- Sage 50 Accounts Compatibility with Tradebox
- Check the Sage Data Objects (SDO) Compatibility
- Handling Receipts when creating Sales Orders in Sage via Tradebox
PCs and Networks
- Networking Tradebox
- Compatibility and System Requirements for Tradebox One
- UNC Path vs Mapped Drive
- Unable to Connect to Database Server Error on Client PC when Networking
- Unable to uninstall Tradebox - Feature on a network resource is unavailable.
- Relocating Tradebox One to Another PC
General
- Subscribe to the Tradebox Helpdesk and stay informed!
- Paid Channel Set Up - Existing Users
- Paid Installation/Upgrade
- Onboarding Guide
- Subscribing to Tradebox
- Example web listing for referrers
Marketplace Guides
- Shopify orders not downloading
- US Taxes - Delivered Duty Paid (DDP) - Shopify
- Accounting for WooCommerce B2B Orders
- Shopify Discounts
- Upgrading your Amazon Connections to SP-API
- Amazon Settlement Reports
Orders
- Shopify Order Tags
- Order Tagging
- Order Packing List
- Stock Picking List
- Refunds and Returns
- Creating an Export of Order Data
Products
- Manually importing products from Sage 50 Accounts into Tradebox
- Product Tax Codes by Country
- Using Sage 50 BOM (Bill of Materials) with Tradebox
- Adding Item IDs or Product ID's to Channel ID's in Product Mapping
- Product Mapping Guide
- Importing Product Mappings from a CSV
Troubleshooting
- Tradebox cannot connect to Sage after upgrading the Sage 50 Accounts Program
- Checking the ISSUES Log
- Configuring Tradebox for Growth.
- Top 10 Support Requests for Tradebox.
- Top 10 Pre-Sales Questions for Tradebox
- New Products not Importing from Sage 50
Xero
Your Tradebox System
- How to find which PC runs the Tradebox Data Service
- Importing Contacts from a File
- EU VAT Calculation Settings
- VAT changes on EU orders from 1st July 2021 - what you need to know.
- Version Release Management
- Tradebox One User Login and Access Policy