Knowledge Base
Articles on common issues surrounding Products, Orders, Logs, Tradebox Service, PC's & Networks and the Tradebox Desktop system
The Tradebox Service & Logs
- How to Force the Tradebox Service to Restart
- Checking the ISSUES Log
- How to find which PC runs the Tradebox Data Service
- The selected sales channel is currently being processed by the Tradebox Service and cannot be amended
- The Tradebox Logs
- Changing the Service PC
Orders
- Orders are not downloading into Tradebox or Tradebox is missing orders
- Query Orders: Resolving Queries in Tradebox
- User Interface settings for Orders List
- Order Status Mapping
- Retail Orders V Trade Orders
- Order Tagging
Products & Stock Uploads
- Checking Product Mapping has a Channel ID
- Resetting Last Quantity Upload
- Adding Item IDs or Product ID's to Channel ID's in Product Mapping
- Manually importing products from Sage 50 Accounts into Tradebox
- Product Mapping Guide
- Product Tax Codes by Country
Your Tradebox System
- The Configuration screen
- Tradebox User Portal
- Tax rates in Tradebox One
- Channel VAT Settings
- EU VAT Calculation Settings
- EU VAT Threshold Report
PCs and Networks
- Networking Tradebox
- Compatibility and System Requirements for Tradebox One
- Unable to Install Tradebox - New Installation
- Update Windows Operating System to the latest version
- Microsoft Edge Safety Prompt on downloading Tradebox
- UNC Path vs Mapped Drive
Troubleshooting
- Configuring Tradebox for Growth.
- Top 10 Support Requests for Tradebox.
- Matching buyers to an existing Customer Record in your Accounts Software
- API or CSV?
- Fees - an Overview
- Resetting Fees