Steph Kirkup
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Cannot Connect to Sage as the Supplied Logon Name is in Use
Occasionally, you may see a message in Tradebox that indicates your Sage logon name is already in use. Depending on what processes you're doing in Tradebox, it may display in your Issues log like t...
Shopify Set Up
Preparation Before setting up a Shopify channel in Tradebox, you will need to obtain your Shopify API credentials from your Shopify store. Please be aware that the Basic Shopify Plan has insufficie...
Beta Test Version 1.0.70331.0 - Published on 31/03/2017
The latest version of Tradebox is V 1.0.7031.0, published on 31/03/2017. You can select Support in the software to check which version of the program you currently have installed. This build contai...
Query Orders - Total Paid from eBay does not match Tradebox order total
Ebay orders can sometimes end up with a status of query, giving the reason 'total paid from eBay does not match Tradebox order total', which appears within the query order as shown below: If this ...
What is an FTP?
All of our set up guides for channels that use a CSV file mention that the file can be automated to an FTP. Here's a quick guide to what an FTP is and what it can do to help you automate Tradebox. ...
Shopify Channel Configuration
This article explains the configuration settings available in a Shopify (API) Channel in Tradebox. To access the channel configuration settings go to the Channels Module and either double click on ...
Version 1.0.70921.0 - Published on 21/09/2017
The latest version of Tradebox is v1.0.70921.0, published on 21/09/2017. You can select Support in the software to check which version of the program you currently have installed. If you are curren...
Query Orders - Marketplace Order Status is mapped to Query Status
The query message 'Marketplace Order Status is mapped to Query Status' is normally encountered when an order that has already been downloaded by Tradebox changes status on the marketplace it's been...
Woocommerce API Credentials
When creating an integration in Tradebox to a Woocommerce webstore you will need to provide Tradebox with: The Woocommerce Webstore URL Consumer Key Consumer Secret The video below provides a ful...
Woocommerce Set Up
Preparation Before you can create an integration between Tradebox and Woocommerce you will need to create the API Credentials on your Woocommerce store. Creating the Sales Channel From within the ...