Steph Kirkup
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Version 1.0.70925.0 - Published on 25/09/2017
The latest version of Tradebox is v1.0.70925.0, published on 25/09/2017. You can select Support in the software to check which version of the program you currently have installed. If you are curren...
Query Orders - No Product Record Could Be Found
This article deals with the specific query 'No Product Record Could be Found'. Note: If you have orders in query where the product record in question has the Channel SKU ADJUST or TBMAGENTOADJUST, ...
Woocommerce Channel Configuration
This article explains the configuration settings available in a Woocommerce Channel in Tradebox One. To access the channel configuration settings go to the Channels Module and either double click ...
Version 1.70929.0 - Published on 29/09/2017
The latest version of Tradebox is v1.0.70929.0, published on 29/09/2017. You can select Support in the software to check which version of the program you currently have installed. If you are curren...
Query Orders - Order total from EKM does not match Tradebox Order Total
Occasionally, an EKM order can end up in query, giving the reason 'Order total from EKM does not match Tradebox order total', which appears within the query order as shown below: An order with thi...
Query Orders - Held for Validation of the Customer Account in Sage
If you are creating individual customer accounts in Sage, you might have set Tradebox up to use the Manually Match/Create Sage Customer option. This is found in the Sage 50 > Customers section of e...
Pre-release version 1.070509.0 - Published on 09/05/2017
The latest version of Tradebox is V 1.0.70509.0, published on 09/05/2017. You can select Support in the software to check which version of the program you currently have installed. This build conta...
Query Orders - A bank account for the payment method could not be found in Sage
One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post receipts to Sage, and it encounters a new payme...
Version 1.0.71026.0 - Published On 25/10/2017
The latest version of Tradebox is v1.0.71026.0, published on 26/10/2017. You can select Support in the software to check which version of the program you currently have installed. ImportantThis ve...
Query Orders - Product Record Could Not Be Found in Sage
One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Sage. This problem will present the below message inside the order itself: ...