Important note: As of July 2018, Bigcommerce have deprecated their legacy v2 API options.
If you're an existing Bigcommerce/Tradebox user, you can currently create a new Bigcommerce sales channel following the below steps, provided this is to a website you've used the API integration with previously.
If you're a new Bigcommerce/Tradebox user or an existing user wishing to connect a new website, the below steps no longer work. We are working on a connection to the new v3/Oauth Bigcommerce API but at present we have no estimated timescale for completion of this. In the meantime, if you require a new Bigcommerce integration you can create a File Import sales channel to read orders via CSV, which offers most of the same functionality for order download and stock upload.
Creating the Channel
Before you can create an integration between Tradebox and Bigcommerce you will need to create API Credentials on your Bigcommerce store.
From within the Channels module choose New to start the New Sales Channel Wizard and then choose Bigcommerce from the drop down list. Then select Next.
On the second screen, enter a name for the Bigcommerce sales channel and select the currency the orders will download in; by default this is set to GBP. Only orders in the established currency will be downloaded.
Next enter your Bigcommerce API Credentials into the corresponding API Connection Details fields. Then select Next.
The next page allows you to map your Bigcommerce order statuses to Tradebox's internal order statuses. Tradebox will automatically retrieve a list of all the order statuses available on Bigcommerce. Only map the order statuses that you wish to be downloaded. Then select Next.
Select Next. If you're using accounts stock control or no stock control, you'll see no further options and can simply click Finish.
For users who are set to Tradebox stock control, you'll see two further options.
Map Existing Product Records: If ticked, Tradebox will automatically create a mapping between existing product records in Tradebox and the product SKUs that are downloaded in the Bigcommerce orders. Existing mappings can be amended and new mappings created at any time via Products > Mapping.
Import Products From Inventory: Tradebox can retrieve an entire list of your product records from Bigcommerce and create these in Tradebox. This is an essential step if you plan to upload stock back to Bigcommerce but can also be done at a later stage via Products > Import.
Once you've chosen your options here, click Finish.
If you are connecting Tradebox to your accounts package, you will then be prompted to set up an accounts link. For information on how to do that, see our guides for:
See the Channel Configuration article for more information on tweaking the channel integration settings once the sales channel setup wizard is complete.