Stephen Bales
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Magento Orders not downloading into Tradebox
Please use the following checklist to resolve missing Magento orders from Tradebox. This checklist is specifically for Magento orders that have not downloaded into Tradebox. 1. Clear any filters on...
Orders not downloading into Tradebox
There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you're connecting to. Order downloads can also be specific to Sales Channels. Please...
BigCommerce Orders not downloading into Tradebox
Please use the following checklist to resolve missing BigCommerce orders from Tradebox. This checklist is specifically for BigCommerce orders that have not downloaded into Tradebox. 1. Clear any fi...
Tradebox One - Version Change Log
The following article contains a list of all versions of Tradebox One, and the changes contained in these versions, in reverse chronological order.Please follow instructions in the Upgrade Guide to...
CSV Orders not Importing into Tradebox
Please use the following checklist to resolve missing Orders in Tradebox that are imported via a CSV file. This checklist is specifically for CSV orders that have not imported into Tradebox. 1. Cle...
Unable to Install Tradebox - New Installation
Before installing Tradebox for the first time, we highly recommend ensuring your operating system has been updated, all outstanding Windows Updates have been installed and the PC is rebooted before...
Update Windows Operating System to the latest version
To ensure your operating system is up to date, enable automatic updates in your settings and manually check for updates regularly. For Windows, go to Settings > Update & Security > Windows Update a...
Checking Product Mapping has a Channel ID or Listed Flag
The following platforms require a Channel ID (also known as an Item ID or Product ID) or Listed Flag, in addition to a SKU, for product mapping: eBay (Item ID) Shopify (Product ID) BigCommerce (Pro...
Manually matching buyers to existing customer accounts in Sage 50
Manual matching allows you to manually allocate each buyer on an order to:An existing customer record in Sage 50, orCreate a new customer record in Sage 50.Where it is not possible to split Trade a...
Microsoft Edge Safety Prompt on downloading Tradebox
When Microsoft Edge warns "Make sure you trust this file before opening it", it's a safety prompt for less common downloads; you must click the three dots next to the file in the download bar and s...