Stephen Bales
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Stock Levels not uploading to Shopify from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your Shopify webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR any...
The selected sales channel is currently being processed by the Tradebox Service and cannot be amended
When the Tradebox Service is engaged with a specific channel, a tick will appear in the very last column of the Sales Channel List to indicate that the Service is engaged with this channel. This m...
Manually matching buyers to existing customer accounts in Sage 50
Manual matching allows you to manually allocate each buyer on an order to:An existing customer record in Sage 50, orCreate a new customer record in Sage 50.Where it is not possible to split Trade a...
Manually importing products from Sage 50 Accounts into Tradebox
To import products manually from Sage 50 Accounts into Tradebox: Go to the Products section in Tradebox. Click on the Actions drop down button. Select Import Products. 4. From the Source drop ...
Microsoft Edge Safety Prompt on downloading Tradebox
When Microsoft Edge warns "Make sure you trust this file before opening it", it's a safety prompt for less common downloads; you must click the three dots next to the file in the download bar and s...
Sage 50 Accounts Compatibility with Tradebox
The following table shows the versions of Sage 50 Accounts that are compatible with Tradebox. The latest version of Tradebox is currently backward compatible to Sage 50 Version 26. Sage 50 ...
Shopify Order Tags
Shopify channels can be set to filter orders based on Order Tags. This setting is found within the Details section of a Shopify channel. To create an order tag, in the Details page of the Shopify c...
EKM Orders not downloading into Tradebox
Please use the following checklist to resolve missing EKM orders from Tradebox. This checklist is specifically for EKM orders that have not downloaded into Tradebox. 1. Clear any filters on the Ord...
Check the Sage Data Objects (SDO) Compatibility
If you have recently upgraded Sage 50 Accounts and orders are not posting to Sage or new products in Sage are not importing into Tradebox, check out the ISSUES log. You may see an error that looks ...
Orders not posting to Sage 50 Accounts Checklist
Please use the following checklist to resolve orders that exist in Tradebox but will not post to Sage 50 Accounts. 1. Check the ISSUES log for any entries that relate to the orders not posting to S...