Stephen Bales
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Tradebox not connecting to Database after upgrade
In some circumstances, sometimes after you have upgraded Tradebox, the program may fail to open. Typically, after clicking on the program shortcut, the splash screen opens and says, "Connecting t...
Tradebox cannot connect to Sage after upgrading the Sage 50 Accounts Program
One of the most frequent support issues we are presented with, is Tradebox being unable to connect with Sage 50 Accounts after Sage has been upgraded. This can be a full version upgrade, from V31 t...
VAT changes on EU orders from 1st July 2021 - what you need to know.
From 1st July 2021 new rules come into effect on how (and who) calculates, collects and remits VAT on orders that are shipped to the EU. These rules differ depending on whether you are selling in...
New Products not Importing from Sage 50
The following article discusses the most common reasons newly created products in Sage 50 Accounts are not automatically pulled across to Tradebox.**Before going through the checklist we HIGHLY rec...
Handling Receipts when creating Sales Orders in Sage via Tradebox
If you have configured Tradebox to create Sales Orders in Sage 50, there are 3 options to how you handle receipts. These are all controlled within the Channel Settings under Sage 50 > Receipts. The...
Tradebox One User Login and Access Policy
Registration When you use Tradebox One for the first time you will be presented with the following logon screen prompting you to enter your logon email and password address: These logon detail...
Version Release Management
Tradebox periodically release version upgrades to our software to address compatibility issues with third party updates (such as Sage 50 version upgrades or Microsoft operating systems), to provide...
Default Nominal Codes for Discounts in Sage 50 V25 Onwards
Sage 50 Accounts from V25 (2019) onward allows discounts in orders to be placed on the Sales Order or Invoice as a separate negative item line using the S1 Special Item Line feature. Trade...