Steph Kirkup
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Sending Tradebox Data to Excel
The To Excel Button Several screens in Tradebox One feature the To Excel button. In the Orders and Products modules the same function is accessed via Actions > Export List Contents to Excel. This w...
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Cannot Connect to Sage as the Supplied Logon Name is in Use
Occasionally, you may see a message in Tradebox that indicates your Sage logon name is already in use. Depending on what processes you're doing in Tradebox, it may display in your Issues log like t...
Query Orders - Total Paid from eBay does not match Tradebox order total
Ebay orders can sometimes end up with a status of query, giving the reason 'total paid from eBay does not match Tradebox order total', which appears within the query order as shown below: If this ...
Multi-Currency Processing in Tradebox One
Each sales channel in Tradebox handles orders in a single currency. If you sell in a variety of currencies, you can create multiple sales channels of the same type and using the same credentials. Y...
Query Orders - Marketplace Order Status is mapped to Query Status
The query message 'Marketplace Order Status is mapped to Query Status' is normally encountered when an order that has already been downloaded by Tradebox changes status on the marketplace it's been...
Woocommerce API Credentials
When creating an integration in Tradebox to a Woocommerce webstore you will need to provide Tradebox with: The Woocommerce Webstore URL Consumer Key Consumer Secret The video below provides a full ...
Woocommerce Set Up
Preparation Before you can create an integration between Tradebox and Woocommerce you will need to create the API Credentials on your Woocommerce store. Creating the Sales Channel From within the ...
Query Orders - No Product Record Could Be Found
This article deals with the specific query 'No Product Record Could be Found'.An order may end up in this type of query if you are using either Tradebox or Accounts Software stock control and Trade...
Woocommerce Channel Configuration
This article explains the configuration settings available in a Woocommerce Channel in Tradebox One. To access the channel configuration settings go to the Channels Module and either double click ...
Query Orders - Order total from EKM does not match Tradebox Order Total
Occasionally, an EKM order can end up in query, giving the reason 'Order total from EKM does not match Tradebox order total', which appears within the query order as shown below: An order with thi...