Steph Kirkup
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How Does Tradebox One Determine Which Nominal Code to Use?
Tradebox's default behaviour is to read the nominal code and department for Sage posting from the Sage Product Record if there is one, or from a setting in the sales channel if no products are used...
Query Orders - Product Record Could Not Be Found in Sage
One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Sage. This problem will present the below message inside the order itself: ...
Query Orders: Insufficient stock of component [SKU] for BOM Transfer
If you have Tradebox set to process transfers for your bill of materials (BOM) products in Sage, you may see orders go into query with the following message: This will occur if you have the Proce...
Configuring Billing and Delivery Addresses for posting to Sage
A common query from new users is how to configure the billing and delivery addresses on orders when posting into Sage, and how to deal with any discrepancies that may occur between the address as s...
Query Orders - Product Record Could Not Be Found in Xero
One reason that orders may end up with a status of query is if the marketplace and Tradebox SKU does not find a match in Xero. This problem will present the below message inside the order itself: ...
Upgrading Sage 50 - Potential Issues and Required Changes
After upgrading Sage 50 to a later version, users can often find that orders from Tradebox are no longer posting to Sage. The following article discusses the most common reasons for this issue. **...
Query Orders - A Bank Account for the Payment Method could not be found in Xero
One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post payments to Xero, and it encounters a new payme...
Checking for Duplicate Invoice/Sales Orders in Sage
At certain times you may wish to check Sage for duplicate invoices/orders, especially if you are transiting from manual data entry to automating data entry. This article describes the best way we h...
Query Orders - Customer Account Could Not Be Found in Xero
One reason that orders may end up in query is if the customer account could not be found in Xero. The error will present itself within the order like so: You'll also see these alerts appear in t...
Testing Tradebox with Dummy Sage Data
Many new users wish to test Tradebox in a safe test environment whilst becoming familiar with it. Assuming you're already up and running with Sage and don't want this test to interfere with your da...