Steph Kirkup
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CSV Channel Set Up
Overview CSV File integration is a useful way to import orders from platforms Tradebox doesn't have an API connection with. Once a CSV channel is created, it's normally possible to completely autom...
Bigcommerce Channel Configuration
The channel module in Tradebox One contains a list of all of the external sales channels Tradebox is integrated with. To access the channel configuration settings go to Channels and double-click on...
Amazon Merchant Channel Configuration
The channel module in Tradebox One contains a list of all of the external sales channels Tradebox is integrated with. To access the channel configuration settings go to Channels and double-click on...
Magento v2 Set Up
Preparation Before creating an integration between Magento 2 and Tradebox, you will need to: Set up the Magento API credentials in your Magento 2 website admin panel. Download and install Tradeb...
Adjustments - Adjusting Orders with Discrepancies on Magento channels
If you have either a Magento channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy between the total t...
Query Orders: Resolving Queries in Tradebox
When processing in Tradebox, at some point you're likely to see orders go into Query status. Tradebox assigns this status automatically if there's something about a specific order that the program ...
Individual vs. Generic Xero Contacts in Tradebox One
When connecting Tradebox One with Xero, you’ll have a choice to make regarding how to treat customer accounts within Xero. Tradebox will always download customer information such as name, billing a...
Retrieving the EKM Product Import File
To import products from EKM into Tradebox, you first of all need to export a file of products from your EKM site. This option is only available if you are using Tradebox stock control. If you're us...
Setting up a Xero Accounts Link
Guide Contents Xero system limits and recommended volumes Preparing Xero for connection Check your preferences Connecting Xero for the first time Setting up your Xero accounts link Xero system lim...
Setting Up a Sage Accounts Link
PreparationThe link with Sage sits in each sales channel integration you have created in the software. Before linking Sage with Tradebox you will need to: Create your Sales Channel(s) (integration...