Steph Kirkup
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Adjustment - Adjusting Orders with Discrepancies on CSV or Magento channels
If you have either a Magento v1, or a CSV channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy betwee...
Amazon VAT Calculation Service Reports
If you are signed up to the Amazon VAT Calculation Service (VCS) you can obtain reports containing detailed VAT calculation information for buyer shipments, returns, and refunds on all Amazon Europ...
Amazon FBA - Why is Carriage Included on my Amazon FBA Orders?
A question we're often asked is why Tradebox populates a carriage figure on Amazon FBA orders when this money is not received by the seller as Amazon do the shipping. The reason for this is that t...
Resending Orders to Sage for a second time
To prevent duplicate entries in Sage, Tradebox records the number of each Sage invoice or sales order that it has created against the order in Tradebox. Once an invoice or sales order number has be...
Creating Dropship or Just in Time Purchase Orders in Sage
If you are using Sage Accounts, and have specific products which you don't hold in stock yourself, then Tradebox can be configured to raise purchase orders in Sage when an order for one of those pr...
How Does Tradebox One Determine Which Nominal Code to Use?
Tradebox's default behaviour is to read the nominal code and department for Sage posting from the Sage Product Record if there is one, or from a setting in the sales channel if no products are used...
Configuring Billing and Delivery Addresses for posting to Sage
A common query from new users is how to configure the billing and delivery addresses on orders when posting into Sage, and how to deal with any discrepancies that may occur between the address as s...
Upgrading Sage 50 - Potential Issues and Required Changes
After upgrading Sage 50 to a later version, users can often find that orders from Tradebox are no longer posting to Sage. The following article discusses the most common reasons for this issue. **...
Checking for Duplicate Invoice/Sales Orders in Sage
At certain times you may wish to check Sage for duplicate invoices/orders, especially if you are transiting from manual data entry to automating data entry. This article describes the best way we h...
Testing Tradebox with Dummy Sage Data
Many new users wish to test Tradebox in a safe test environment whilst becoming familiar with it. Assuming you're already up and running with Sage and don't want this test to interfere with your da...