Steph Kirkup
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Tradebox Data Service Hanging
The Tradebox Data Service is designed to be running any time the main Tradebox user interface (UI) is open. For details on how the data service works, and especially if you run Tradebox on more tha...
Importing Product Records from your Sales Channels
This article describes downloading product information from your sales channels to create product records in Tradebox. For instructions on downloading product IDs from your sales channels to add to...
Sales Summaries
OverviewThe Summaries module in Tradebox allows users to summarise sales from a specific channel over a given period and provides a full breakdown of the VAT on each sale group within the summary.B...
Stock Upload is not Uploading Correct Quantity
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Creating an Export of Order Data
A common request from users is for Tradebox One to export data that it has retrieved from the marketplaces; either for analysis or for import into another system such as couriers or accounts packag...
Amazon FBA - Why is Carriage Included on my Amazon FBA Orders?
A question we're often asked is why Tradebox populates a carriage figure on Amazon FBA orders when this money is not received by the seller as Amazon do the shipping. The reason for this is that t...
Importing Product Records from a CSV File
Product records can only be imported via CSV for users who have Tradebox set as their stock control method. If you're using an accounts package as your stock control, you should import your product...
Importing Contacts from a File
In Tradebox, you have the option to import contact records into Tradebox from a file. This is useful if you have customers who are tax exempt or otherwise need a specific tax code for reasons other...
Stock Upload Failing for Specific Product(s)
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Message Lines and Notes
Tradebox One features a number of options for tracking your own notes, and those entered by your customers on the marketplace. Channel Order Message The Notes tab of the order contains the Channel ...