Steph Kirkup
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Orders not posting to Xero
One of the most common issues that users encounter is that orders are present in Tradebox but are not posting to Xero. The most common causes for this issue are either that the order is in Query o...
Refunds and Returns
In a perfect world, all orders would be placed, paid, shipped, and then never need any further action. In reality, there will likely be instances where a customer requires refunding and this may al...
Amazon VAT Calculation Service Reports
If you are signed up to the Amazon VAT Calculation Service (VCS) you can obtain reports containing detailed VAT calculation information for buyer shipments, returns, and refunds on all Amazon Europ...
Tradebox Data Service Hanging
The Tradebox Data Service is designed to be running any time the main Tradebox user interface (UI) is open. For details on how the data service works, and especially if you run Tradebox on more tha...
Importing Product Records from your Sales Channels
This article describes downloading product information from your sales channels to create product records in Tradebox. For instructions on downloading product IDs from your sales channels to add to...
Sales Summaries
Overview The Summaries module in Tradebox allows users to summarise sales from a specific channel over a given period and provides a full breakdown of the VAT on each sale group within the summary....
Magento v2 Set Up
Preparation Before creating an integration between Magento 2 and Tradebox, you will need to: Set up the Magento API credentials in your Magento 2 website admin panel. Download and install Tradeb...
Stock Upload is not Uploading Correct Quantity
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Creating an Export of Order Data
A common request from users is for Tradebox One to export data that it has retrieved from the marketplaces; either for analysis or for import into another system such as couriers or accounts packag...
Amazon FBA - Why is Carriage Included on my Amazon FBA Orders?
A question we're often asked is why Tradebox populates a carriage figure on Amazon FBA orders when this money is not received by the seller as Amazon do the shipping. The reason for this is that t...