Steph Kirkup
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Unable to post orders after upgrading to Sage 50 64-Bit Edition
Following the release of a 64-Bit edition of Sage 50, it was noted that there were issues in connecting to Sage 50 and also the speed of which data can be passed to and from Sage via the Sage Data ...
No Stock Upload Taking Place for One or All Channels
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Resetting Fees
Tradebox can download fees for Amazon and eBay channels and post those into your accounts packages. Tradebox will only ever post a fee to your accounts once, but there are some situations where you...
Opencart Set Up
Integration with Opencart is achieved by reading a standardised CSV file of orders using a templated CSV file available from the Opencart Extension Store. Using this module allows the CSV file to b...
Becoming VAT registered - Changes Required
If you have been using Tradebox as a non-VAT registered business and are now becoming VAT registered, there are a number of changes you'll be required to make in Tradebox to ensure it deals with ta...
Sending Tradebox Data to Excel
The To Excel Button Several screens in Tradebox One feature the To Excel button. In the Orders and Products modules the same function is accessed via Actions > Export List Contents to Excel. This w...
Remote Data Access Service Unavailable
If you are a Sage user and have Remote Data Access enabled, sometimes you may see this error message pop up within Tradebox: This indicates that your Sage remote data access service has gone offli...
Query Orders - Total Paid from eBay does not match Tradebox order total
Ebay orders can sometimes end up with a status of query, giving the reason 'total paid from eBay does not match Tradebox order total', which appears within the query order as shown below: If this ...
Multi-Currency Processing in Tradebox One
Each sales channel in Tradebox handles orders in a single currency. If you sell in a variety of currencies, you can create multiple sales channels of the same type and using the same credentials. Y...
OSS/IOSS Reporting in Sage 27.2 and Above
If you are selling into the EU and registered for IOSS, you may be charging VAT on your EU sales. In Sage 27.2, Sage introduced the OSS/IOSS reporting feature which allows you to create a tax code ...