Steph Kirkup
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Query Orders - Marketplace Order Status is mapped to Query Status
The query message 'Marketplace Order Status is mapped to Query Status' is normally encountered when an order that has already been downloaded by Tradebox changes status on the marketplace it's been...
Woocommerce API Credentials
When creating an integration in Tradebox to a Woocommerce webstore you will need to provide Tradebox with: The Woocommerce Webstore URL Consumer Key Consumer Secret The video below provides a full ...
Woocommerce Set Up
Preparation Before you can create an integration between Tradebox and Woocommerce you will need to create the API Credentials on your Woocommerce store. Creating the Sales Channel From within the ...
Query Orders - No Product Record Could Be Found
This article deals with the specific query 'No Product Record Could be Found'.An order may end up in this type of query if you are using either Tradebox or Accounts Software stock control and Trade...
Woocommerce Channel Configuration
This article explains the configuration settings available in a Woocommerce Channel in Tradebox One. To access the channel configuration settings go to the Channels Module and either double click ...
Query Orders - Order total from EKM does not match Tradebox Order Total
Occasionally, an EKM order can end up in query, giving the reason 'Order total from EKM does not match Tradebox order total', which appears within the query order as shown below: An order with thi...
Resending Orders to Sage for a second time
To prevent duplicate entries in Sage, Tradebox records the number of each Sage invoice or sales order that it has created against the order in Tradebox. Once an invoice or sales order number has be...
Query Orders - Held for Validation of the Customer Account in Sage
If you are creating individual customer accounts in Sage, you might have set Tradebox up to use the Manually Match/Create Sage Customer option. This is found in the Sage 50 > Customers section of e...
Creating Dropship or Just in Time Purchase Orders in Sage
If you are using Sage Accounts, and have specific products which you don't hold in stock yourself, then Tradebox can be configured to raise purchase orders in Sage when an order for one of those pr...
Query Orders - A bank account for the payment method could not be found in Sage
One reason that an order might end up in a status of query is that there's a payment mapping issue. This occurs when you have Tradebox set up to post receipts to Sage, and it encounters a new payme...