Steph Kirkup
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Importing Product Records from a CSV File
Product records can only be imported via CSV for users who have Tradebox set as their stock control method. If you're using an accounts package as your stock control, you should import your product...
Importing Contacts from a File
In Tradebox, you have the option to import contact records into Tradebox from a file. This is useful if you have customers who are tax exempt or otherwise need a specific tax code for reasons other...
Magento v2 Channel Configuration
This article explains the configuration settings available in a Magento v2 Channel in Tradebox. To access the channel configuration settings go to the Channels Module and either double click on th...
Stock Upload Failing for Specific Product(s)
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Message Lines and Notes
Tradebox One features a number of options for tracking your own notes, and those entered by your customers on the marketplace. Channel Order Message The Notes tab of the order contains the Channel ...
No Stock Upload Taking Place for One or All Channels
Tradebox One offers the ability to upload stock levels back to your marketplaces, allowing you to keep stock levels synchronised and avoid overselling. There are a number of different factors withi...
Resetting Fees
Tradebox can download fees for Amazon and eBay channels and post those into your accounts packages. Tradebox will only ever post a fee to your accounts once, but there are some situations where you...
Opencart Set Up
Integration with Opencart is achieved by reading a standardised CSV file of orders using a templated CSV file available from the Opencart Extension Store. Using this module allows the CSV file to b...
Becoming VAT registered - Changes Required
If you have been using Tradebox as a non-VAT registered business and are now becoming VAT registered, there are a number of changes you'll be required to make in Tradebox to ensure it deals with ta...
Unable to Run a Process in Sage because TBUSER or TBSERVICE is logged in
What to do if you can't run a process in Sage because TBSERVICE or TBUSER is logged in Some processes in Sage require all other users to be logged out. The best practice is to make sure Tradebox is...