Stephen Bales
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Magento Customer Groups
Orders that are placed on Magento can be allocated to Customer Groups on the Magento website. Tradebox allows you to place a download filter on orders from chosen customer groups. This would allow ...
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Stock Levels not uploading to BigCommerce from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your BigCommerce webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR ...
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Stock Levels not uploading to WooCommerce from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your WooCommerce webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR...
Improving performance and reducing time taken for Amazon stock upload
Uploading stock levels to Amazon Merchant channels can sometimes take a significant amount of time, especially if you have a large product list. The following guide provides guidance to reduce th...
Stock Levels not uploading to Shopify from Sage 50 Accounts
Please use the following checklist to resolve Sage 50 stock levels not uploading to your Shopify webstore, via Tradebox. Check the ISSUES log for any entries that relate to the stock upload OR any...
Refreshing the EKM Token
The EKM token is a secure link that allows Tradebox to communicate with your EKM website. If the token expires it can be refreshed by doing the following: Go to the Channels section in Tradebox an...
Checking the ISSUES Log
If you are experiencing a problem with Tradebox, 99 times out of 100 the answer will be recorded in the ISSUES log. To access this log: Click on LOGS Click on the ISSUES tab Scroll through the ...
Updating V2.0 to the latest version
This article discusses upgrading an existing installation of Tradebox V2.0 to an updated version of Tradebox V2.0. Only follow this article if you currently have Tradebox V2.0 installed and wish to...
Tradebox User Portal
The Tradebox user portal, https://portal.tradebox.co.uk/Account/Login, allows customers to register and maintain a list of users who have access to their own Tradebox software. By default the initi...
Subscribe to the Tradebox Helpdesk and stay informed!
The best way to stay informed of changes to the Tradebox software is to subscribe to the "What's New" article; https://help.tradebox.co.uk/hc/en-gb/sections/115000141183-What-s-New. We strongly re...