Steph Kirkup
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Shopify API Credentials
When creating an integration in Tradebox to a Shopify webstore you will need to provide Tradebox with: The Shopify Webstore URL (with myshopify.com in the address) Client ID Client Secret Webstore ...
Unable to post orders after upgrading to Sage 50 64-Bit Edition
Following the release of a 64-Bit edition of Sage 50, it was noted that there were issues in connecting to Sage 50 and also the speed of which data can be passed to and from Sage via the Sage Data ...
New EKM VAT setting in version released 05/10/2023
In version 2.0.231004.0 of Tradebox, released 05/10/2023, we have added a new setting to EKM channels which may affect your VAT calculations. Previously, Tradebox assumed that users would have the ...
Remote Data Access Service Unavailable
If you are a Sage user and have Remote Data Access enabled, sometimes you may see this error message pop up within Tradebox: This indicates that your Sage remote data access service has gone offli...
OSS/IOSS Reporting in Sage 27.2 and Above
If you are selling into the EU and registered for IOSS, you may be charging VAT on your EU sales. In Sage 27.2, Sage introduced the OSS/IOSS reporting feature which allows you to create a tax code ...
Networking Tradebox
This article explains how to: install Tradebox V2.0 and network it on a clean* client PC, or Network an existing installation of Tradebox V2.0 on a client PC *Clean client PC is a PC that has no ...
Magento 2 API Credentials
Tradebox connects with Magento via Magento’s API (Application Programming Interface) which needs to be set up in the Magento admin panel prior to creating a connection in Tradebox. Before creating ...
Switching from Xero demo to live company
When trialling Tradebox, users often wish to link Tradebox to their Xero demo company in the first instance to make sure they're happy with the settings prior to posting any information to the live...
Orders are not downloading into Tradebox or Tradebox is missing orders
There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you're connecting to. This article will describe the most common reasons for orders ...
Bigcommerce API credentials
When setting up an API connection to Bigcommerce through Tradebox (or upgrading an existing Legacy API connection), you will need 4 pieces of information from the Bigcommerce site. These are: URL ...