Steph Kirkup
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Shopify API Credentials
When creating an integration in Tradebox to a Shopify webstore you will need to provide Tradebox with: The Shopify Webstore URL (with myshopify.com in the address) Client ID Client Secret Shopify ...
New EKM VAT setting in version released 05/10/2023
In version 2.0.231004.0 of Tradebox, released 05/10/2023, we have added a new setting to EKM channels which may affect your VAT calculations. Previously, Tradebox assumed that users would have the ...
Networking Tradebox
This article explains how to: install Tradebox V2.0 and network it on a clean* client PC, or Network an existing installation of Tradebox V2.0 on a client PC *Clean client PC is a PC that has no ...
Orders not posting to Xero
One of the most common issues that users encounter is that orders are present in Tradebox but are not posting to Xero. The most common causes for this issue are either that the order is in Query o...
Orders are not downloading into Tradebox or Tradebox is missing orders
There are several reasons why orders may not download into Tradebox, depending on your set up and which channels you're connecting to. This article will describe the most common reasons for orders ...
Bigcommerce API credentials
When setting up an API connection to Bigcommerce through Tradebox (or upgrading an existing Legacy API connection), you will need 4 pieces of information from the Bigcommerce site. These are: URL ...
How to Force the Tradebox Service to Restart
Sometimes the Tradebox Service can become disabled. This article explains how to restart the Tradebox Service. Find which PC runs the Tradebox Service. On this PC, right click on the Task Bar at t...
Compatibility and System Requirements for Tradebox One
Recommended PC Specification OS: Windows 10 or 11 Windows Server 2016*** onwards 64 Bit Operating System (required) Processor: 3 Ghz or higher RAM: 8GB or higher 500mb minimum of free hard disk spa...
Relocating Tradebox One to Another PC
This article gives steps to relocate Tradebox from one PC to another. If you are intending to install Tradebox on more than one machine, please see our Networking Tradebox One article for guidance....
Anti-Virus
It has been known for anti-virus software to interfere with other programs on your PC and prevent them from working correctly. Excluding Tradebox from your AV scans will prevent these issues and he...